Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is hiring Customer Service Associates (CSA) – Healthcare (Email / Back Office) for its Chennai location. This is a full-time, entry-level role ideal for graduates looking to start a career in the Healthcare BPO / Insurance Claims processing domain.
The role focuses on claims adjudication, document analysis, and back-office operations, ensuring accuracy, quality, and SLA adherence.
Firstsource Solutions Limited is a global provider of business process services across Healthcare, Banking & Financial Services, Communications, Media & Technology, and Retail. With operations across India, US, UK, Philippines, Mexico, Romania, Turkey, South Africa, Australia, and more, Firstsource delivers transformation through its UnBPO™ approach, combining domain expertise with data, analytics, and technology.
| Category | Details |
|---|---|
| Company | Firstsource Solutions Limited |
| Job Role | CSA – Healthcare (Email / Back Office) |
| Experience | Fresher / Entry Level |
| Location | Chennai, Tamil Nadu |
| Work Model | Work From Office |
| Employment Type | Full-Time |
| Industry | Healthcare BPO |
| Department | Claims / Operations |
| Role Category | Back Office / Email Support |
| Requisition ID | 8787 |
| Reporting Structure | Sr Executive → Team Leader → Manager Operations |
| Educational Qualification | Eligibility |
|---|---|
| Arts & Science Degree / Diploma (3 years) – Any Discipline | No Arrears |
| BE / B.Tech / Master’s Degree | Not Eligible |
Additional Requirements
As a CSA – Healthcare, you will work as a Claims Examiner, responsible for reviewing insurance claims submitted by members or healthcare providers. The role involves analysing documents, validating policy details, and deciding whether claims should be paid, denied, or routed for additional information, strictly following client guidelines and quality standards.
This role is suitable for candidates who prefer non-voice / back-office healthcare operations and accuracy-driven work.
Firstsource offers a strong entry point into the Healthcare BPO industry, with structured processes, global exposure, and long-term career growth opportunities. Employees gain experience in insurance claims processing, healthcare operations, and compliance-driven workflows within a reputed global organization.
Firstsource follows a fair, transparent, and merit-based hiring process.
The company does not charge any money at any stage of recruitment.
Candidates are advised to beware of fraudulent offers and verify communications only through official Firstsource channels (@firstsource.com).
1. Is this a voice or non-voice role?
This is a non-voice (Email / Back Office) role.
2. Are freshers eligible?
Yes. This role is suitable for fresh graduates.
3. Are engineering graduates eligible?
No. BE / B.Tech and Master’s degree holders are not eligible.
4. Is typing speed mandatory?
Yes. A minimum 24 WPM with 90% accuracy is required.
5. Is there any application or recruitment fee?
No. Firstsource does not charge any recruitment fee.
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