Genpact Process Associate – Claims Jobs 2026 | Lucknow | 0–2 Years

Genpact is hiring Process Associates – Claims in Lucknow for candidates with 0–2 years of experience. This role is ideal for graduates seeking an entry-level opportunity in insurance claims processing, non-voice operations, and backend insurance services within a global analytics and operations company.

The position focuses on claims document review, claims setup, email management, compliance checks, and process improvement, making it suitable for candidates with strong attention to detail and good communication skills.

Quick Job Overview

Job Details

Education & Eligibility

Role Overview – Process Associate (Claims) at Genpact

As a Process Associate – Claims, you will support insurance operations by examining and processing claims documents, managing email workflows, and ensuring accurate and timely claims handling. The role also involves training new team members, auditing processes, and identifying opportunities for continuous improvement.

This is a non-voice, backend role suited for candidates who prefer process-driven work in insurance, compliance, and operations.

Key Responsibilities

• Examine and validate insurance claims documents
• Process claim setups, payments, and acknowledgements
• Manage daily email distribution and shared inboxes
• Identify claims requiring escalation and route appropriately
• Maintain accuracy and turnaround time (TAT) standards
• Support audits and training for new team members
• Update SOPs and working procedures periodically
• Identify and suggest process improvement opportunities
• Coordinate with internal teams and global stakeholders

Required Skills & Competencies

• Good command of written and spoken English (B2 level)
• Strong MS Excel, PowerPoint, and MS Access skills
• Attention to detail and analytical thinking
• Knowledge of insurance claims or healthcare claims (preferred)
• Understanding of AML / KYC concepts (advantage)
• Ability to work under pressure and meet deadlines
• Strong organizational and communication skills

Why Join Genpact?

Genpact is a global leader in advanced analytics, AI-driven operations, and digital transformation. Employees gain exposure to global insurance processes, enterprise clients, and continuous learning opportunities within a values-driven and innovation-focused culture.

Frequently Asked Questions (FAQs)

1. Is this role suitable for freshers?
Yes, fresh graduates with strong communication and basic Excel skills are eligible.

2. Is this a voice or non-voice role?
This is a non-voice, backend claims processing role.

3. What type of claims will I handle?
You will work on insurance claims, including document verification, claim setup, and settlements.

4. Is insurance experience mandatory?
No, insurance experience is preferred but not mandatory.

5. What skills are most important for this role?
Attention to detail, English communication, Excel skills, and process discipline.

6. Is this a permanent job?
Yes, this is a full-time, permanent position at Genpact.

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