HCLTech Service Desk Analyst Jobs 2026 | Freshers | Multiple Locations

HCLTech Careers 2026 bring exciting opportunities for freshers and early-career professionals to start their IT journey as a Service Desk Analyst. HCLTech is hiring for multiple locations across India, offering hands-on exposure to IT support, customer service, and ITIL-based service management in a global enterprise environment.

About HCLTech Careers 2026

HCLTech is a leading global technology company with over 219,000 employees across 60+ countries. The company delivers industry-leading solutions in Digital, Engineering, Cloud, and AI, serving clients across major sectors such as Financial Services, Manufacturing, Life Sciences & Healthcare, Technology, Telecom & Media, Retail & CPG, and Public Services.

HCLTech is known for its strong learning culture, global exposure, and structured career growth paths for freshers.

Candidates Also Search: HCL Off Campus Drive, HCL Recruitment, Any Degree Jobs

HCLTech Careers 2026 – Job Overview

Job Details

Eligibility Criteria

Job Description – Service Desk Analyst (HCLTech)

As a Service Desk Analyst at HCLTech, you will act as the first point of contact for IT-related issues faced by internal users and clients. The role focuses on incident management, service request handling, troubleshooting, and customer support, ensuring smooth IT operations and high user satisfaction.

Key Responsibilities

• Act as the first-level support for IT incidents and service requests
• Provide L1 technical support via phone, email, chat, and ticketing tools
• Troubleshoot issues related to Windows OS, MS Office, Outlook, VPN, printers, and network connectivity
• Log, prioritize, track, and resolve incidents using ITSM tools
• Escalate unresolved issues to L2 / L3 support teams
• Follow ITIL processes for incident, problem, and request management
• Maintain accurate documentation of issues and resolutions
• Ensure SLA compliance and excellent customer service
• Assist users with password resets, access management, and system configurations

Required Skills

Technical Skills

• Basic knowledge of IT infrastructure, hardware, and software
• Understanding of Windows OS, Active Directory, MS Outlook, Office 365
• Familiarity with ITSM / ticketing tools (ServiceNow, Remedy, etc.)
• Basic networking concepts such as DNS, DHCP, VPN

Soft Skills

• Strong communication and interpersonal skills
• Good problem-solving and analytical ability
• Customer-focused mindset
• Ability to handle multiple tickets and work under pressure

Why Join HCLTech?

• Global IT services brand with strong career stability
• Excellent entry-level exposure to IT support & enterprise systems
• Structured learning, certifications, and internal mobility
• Opportunities to grow into L2 Support, System Administrator, or IT Operations roles

Frequently Asked Questions (FAQs) – HCLTech Service Desk Analyst

1. Who can apply for the HCLTech Service Desk Analyst role?
Graduates from BE, B.Tech, B.Sc, BCA, B.Com, and BBA backgrounds can apply.

2. Is this role suitable for freshers?
Yes, this is an entry-level role suitable for freshers and candidates with up to 1 year of experience.

3. What is the job location?
The job locations include Lucknow, Nagpur, Madurai, and Vijayawada.

4. What kind of work will I do as a Service Desk Analyst?
You will provide Level 1 IT support, handle incidents and service requests, troubleshoot issues, and ensure customer satisfaction.

5. What shifts are involved in this role?
This role may involve rotational or shift-based work, depending on client requirements.

6. Are ITIL or ServiceNow skills mandatory?
They are not mandatory, but familiarity with ITIL processes and ITSM tools is an advantage.

7. What career growth can I expect at HCLTech?
You can grow into L2/L3 Support, System Administrator, IT Operations, or Infrastructure roles.

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