HealthEdge Associate Technical Services Engineer Jobs 2026 – Bengaluru

Job Updated Date: January 2026

HealthEdge is hiring an Associate Technical Services Engineer for its Customer Service & Support team in Bengaluru. This role is ideal for freshers and early-career professionals (0–2 years) who are interested in technical support, troubleshooting, and customer-facing IT roles within the healthcare technology domain.

The position offers hands-on exposure to product support, issue analysis, ticket management, and collaboration with US-based teams, while working in a fast-paced, customer-centric environment.

Quick Info

Job Description

As an Associate Technical Services Engineer at HealthEdge, you will provide first-line product and technical support to customers. The role involves diagnosing issues, troubleshooting applications, managing support tickets, and ensuring timely resolution within SLA guidelines.

You will work closely with cross-functional teams and customers to deliver reliable solutions, while continuously learning and adapting to new tools and technologies.

Key Responsibilities

Technical & Product Support

• Diagnose and resolve customer-reported product and technical issues
• Research solutions and close tickets within SLA timelines
• Provide workarounds and best practices to customers

Issue Management & Escalation

• Triage and prioritize incoming customer issues
• Escalate complex problems with clear documentation
• Maintain transparent communication throughout the resolution lifecycle

Documentation & Process Improvement

• Contribute to knowledge base articles and support documentation
• Develop reusable scripts and troubleshooting guides
• Identify gaps in documentation and update missing content

Collaboration & Availability

• Work with cross-functional teams to identify root causes
• Support overlap with US teams through early morning or evening shifts (India time)
• Participate in team learning sessions and feedback activities

Eligibility Criteria

Required Skills

• Strong analytical and problem-solving abilities
• Experience managing tickets using tools like Salesforce or Jira
• Basic understanding of Java applications and troubleshooting
• Knowledge of SQL queries and relational databases
• Familiarity with REST/SOAP web services
• UNIX command-line basics
• Excellent written and verbal communication skills

Good to Have Skills

• Exposure to healthcare or health insurance systems
• Experience as a Business Analyst (preferred, not mandatory)
• Knowledge of version control systems
• Ability to work across time zones

What You Will Learn

• Real-world product and technical support workflows
• Troubleshooting enterprise healthcare applications
• Ticket lifecycle management and SLA-driven support
• Collaboration with global teams and customers
• Continuous improvement through documentation and automation

Work Details

• Work Location: Bengaluru, Karnataka
• Employment Type: Full-Time
• Shift: Day shift with occasional early morning/evening overlap

About HealthEdge

HealthEdge® delivers a comprehensive healthcare ecosystem, enabling health plans to manage complex needs through integrated technology solutions. HealthEdge products support healthcare payors in adapting to changing market demands while shaping the future of healthcare delivery.

Equal Opportunity Employer

HealthEdge is an equal opportunity employer and values diversity, inclusion, and equal employment opportunities for all qualified applicants.

FAQs – HealthEdge Associate Technical Services Engineer Role

1. Is this role suitable for freshers?
Yes. Candidates with 0–2 years of experience are eligible.

2. Is this a coding role?
No. This is a technical support role, not a core development position.

3. Will I work night shifts?
Late-night shifts are not expected. Occasional early morning or evening shifts may be required to collaborate with US teams.

4. What tools will I work on?
Salesforce, Jira, Java-based applications, SQL, and support tools.

5. Is healthcare experience mandatory?
No, but healthcare or insurance domain experience is a plus.

Also Apply – Non-Coding / Support, Banking & Operations Roles