Herald Exchange Chat Support Executive Jobs 2026 | Bengaluru | Hybrid Support Role

Herald Exchange is hiring a Chat Support Executive for its Bengaluru, Karnataka location. This is a full-time, hybrid role open to candidates with 0–3 years of experience who are skilled in written communication, live chat handling, and customer issue resolution.

This role is ideal for candidates who prefer non-voice customer support, enjoy real-time problem solving, and can work efficiently in a digital-first, fast-paced environment.

Quick Job Overview – Chat Support Executive

Eligibility Criteria

Role Overview – Chat Support Executive at Herald Exchange

As a Chat Support Executive, you will assist customers through live chat, helping them with account issues, onboarding support, platform navigation, and basic technical or transactional queries. The role requires strong written English skills, multitasking ability, and a customer-first mindset.

Key Responsibilities

• Handle customer queries via live chat in a timely and professional manner
• Assist users with account issues, onboarding, and platform navigation
• Resolve basic technical and transactional queries or escalate when required
• Maintain response time, quality, and customer satisfaction benchmarks
• Document customer interactions accurately in CRM/support tools
• Collaborate with tech, compliance, and operations teams for resolutions
• Follow defined support workflows, scripts, and compliance standards

Required Skills & Competencies

• 0–3 years of experience in chat or customer support roles
• Excellent written English communication skills
• Strong problem-solving and multitasking abilities
• Familiarity with live chat tools and CRM/support systems
• High attention to detail and process adherence
• Customer-centric approach with empathy and clarity

Why Join Herald Exchange?

Herald Exchange offers a modern support environment, exposure to digital platforms, and the flexibility of a hybrid work model. The role provides a solid career path in non-voice customer support, operations, and platform services.

Also Apply – Similar Chat & Customer Support Roles

FAQs – Herald Exchange Chat Support Executive

1. Is this a non-voice role?
Yes. This is a chat-based customer support role with no voice calls.

2. Is this role suitable for freshers?
Yes. Candidates with 0–3 years of experience, including freshers, can apply.

3. Is this a work-from-home job?
This is a hybrid role, combining office and remote work.

4. What skills are most important for this role?
Strong written English, multitasking ability, and customer problem-solving skills.

5. Is there any application or recruitment fee?
No. Herald Exchange does not charge any fee during hiring.