HGS Process Consultant Jobs 2026 | Bengaluru | Fresher Technical Support Role

Hinduja Global Solutions (HGS) is hiring Process Consultants in Bengaluru, Karnataka for full-time, on-site roles. This opportunity is ideal for freshers and early-career candidates looking to start their careers in technical support, customer service, and process operations, particularly supporting US-based customers.

The role focuses on handling broadband and OS-related queries, resolving customer issues, and delivering high-quality technical assistance while maintaining excellent customer satisfaction.

Job Overview

Table 1: Job Details

Table 2: Education & Eligible Batches

Role Overview – Process Consultant

As a Process Consultant, you will act as the first point of contact for customers from the US, handling inbound calls related to broadband services and operating system issues. You will diagnose problems, provide solutions, and escalate unresolved cases while ensuring a professional and customer-focused experience.

This role is well-suited for candidates who are eager to learn, comfortable with rotational shifts, and interested in building a long-term career in customer operations or technical support.

Key Responsibilities

• Handle inbound customer calls related to broadband and OS issues
• Understand customer requirements and provide accurate information
• Troubleshoot technical problems and offer effective solutions
• Resolve queries by researching and exploring alternative solutions
• Escalate unresolved issues to higher support levels when required
• Complete transactions and service requests efficiently
• Maintain high levels of customer satisfaction and service quality

Required Skills & Qualifications

• Excellent verbal communication skills
• Basic telephone etiquette and customer handling skills
• Working knowledge of MS Office
• Basic system navigation and troubleshooting ability
• Strong reasoning and analytical skills
• Active listening and customer-centric approach
• Basic understanding of Internet Service Providers (ISP) concepts

Working Conditions & Shift Details

• Willingness to work in rotational shifts
• 5 working days with 2 rotational weekly offs
• Company-provided transport facility
• Immediate joiners preferred

Why Join HGS?

• Excellent entry-level opportunity for freshers
• Exposure to international (US) customer support processes
• Structured training on technical and process skills
• Stable career growth in BPM and IT-enabled services
• Supportive work environment with clear performance metrics

How to Apply

Candidates interested in the HGS Process Consultant Jobs 2026 can apply through the official HGS careers portal or relevant job platforms using the Easy Apply option.

FAQs

1. Is this role suitable for freshers?
Yes, this role is specifically open to freshers and entry-level candidates.

2. What kind of support will I provide?
You will handle technical support calls related to broadband services and operating system issues.

3. Are rotational shifts mandatory?
Yes, candidates must be comfortable working in rotational shifts.

4. Is transportation provided?
Yes, transport facilities are provided by the company.

5. What qualifications are required to apply?
Candidates with 10+2, 10+3, or graduation qualifications are eligible to apply.

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