IBM is hiring Process Associates – Order Management (Health Care – Voice) in Gurugram. This full-time permanent role is suitable for graduates with 0–1 year of experience who have strong communication skills and an interest in healthcare operations and customer support.
The position focuses on voice-based order management, resolving inquiries, coordinating order-related activities, and ensuring SLA adherence within a structured healthcare operations environment.
| Category | Details |
|---|---|
| Company | IBM |
| Job Role | Process Associate – Order Management (Health Care – Voice) |
| Experience | 0–1 Years |
| Location | Gurugram, Haryana |
| Work Model | Work From Office |
| Employment Type | Full-Time, Permanent |
| Industry | IT Services & Consulting |
| Department | Customer Success, Service & Operations |
| Role Category | Operations |
| Process Type | Healthcare Order Management (Voice) |
| Requirement | Details |
|---|---|
| Required Education | Bachelor’s Degree (Any Discipline) |
| Preferred Education | Master’s Degree |
| Experience | 0–1 Year (Freshers Eligible) |
| Domain Preference | Healthcare Operations |
| Communication Skills | Strong verbal & written communication |
| Technical Skills | MS Office (Excel, Outlook, PowerPoint) |
| Shift Flexibility | Willing to work in shifts |
As a Process Associate at IBM, you will support healthcare clients by managing order-related inquiries through voice calls and email follow-ups. The role requires accuracy, responsiveness, and adherence to SLAs while working in a shift-based environment.
You will collaborate with internal teams to ensure smooth order processing and timely resolution of customer concerns.
Any graduate with 0–1 year of experience and strong communication skills can apply. Freshers are eligible.
Healthcare experience is preferred but not mandatory. Graduates with interest in healthcare operations can apply.
Yes, this is primarily a voice process involving calls and email follow-ups.
Yes, candidates must be flexible to work in shifts as per business requirements.
Candidates can progress to Senior Process Associate, Team Lead, Quality Analyst, or Operations Analyst roles based on performance.
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