ICICI Bank Relationship Manager – Phone Banking Jobs 2026 | Multiple Locations | Freshers

ICICI Bank is hiring Relationship Managers – Phone Banking across multiple locations in India including Chennai, Hyderabad, Thane, Indore, Jaipur, Guwahati, and Bhubaneswar. This full-time, permanent role is ideal for graduates, engineers, and MBA 2025 pass-outs who are interested in customer engagement, phone-based banking, and sales-driven relationship management.

Selected candidates will undergo structured training with a monthly stipend of ₹18,000, followed by a confirmed role with a CTC ranging from ₹4.5 LPA to ₹5.0 LPA based on location.

Quick Job Overview

Job Details

Eligibility Criteria

Role Overview – Relationship Manager (Phone Banking) at ICICI Bank

As a Relationship Manager – Phone Banking, you will engage with ICICI Bank’s customers via the phone channel, resolve service queries, and offer customised banking and investment solutions. You will play a key role in delivering 360-degree banking, identifying sales opportunities, and maintaining high Net Promoter Score (NPS) while following the bank’s core philosophy of Fair to Customer, Fair to Bank.

This role is well suited for candidates looking to build a long-term career in retail banking, relationship management, and phone-based sales.

Key Responsibilities

• Handle and resolve customer queries and complaints over phone
• Understand customer profiles, banking behavior, and portfolios
• Offer customised banking products and financial solutions
• Cross-sell relevant banking and investment products responsibly
• Deliver 360-degree banking support in collaboration with internal teams
• Adhere strictly to information security, compliance, and quality norms
• Maintain high customer satisfaction and NPS scores
• Work in rotational shifts as part of a 24/7 phone banking environment

Required Skills & Competencies

Banking & Sales Skills

• Strong relationship management and sales aptitude
• Ability to identify revenue opportunities through conversations
• Understanding of retail banking products (preferred)

Professional & Soft Skills

• Excellent verbal and written communication
• Customer-first mindset with problem-solving ability
• Willingness to work in rotational shifts
• Team collaboration and proactive approach

Why Join ICICI Bank – Phone Banking?

• One of India’s leading private sector banks
• Structured training with paid stipend
• Strong career progression in retail banking & sales
• Exposure to 360-degree customer banking
• Nationwide opportunities and role mobility

Frequently Asked Questions (FAQs) – ICICI Bank Phone Banking

1. Who can apply for this ICICI Bank Relationship Manager role?
Graduates, engineers, and MBA / PGDM 2025 pass-outs with minimum 60% academics.

2. Is this role open to freshers?
Yes, this role is specifically open to freshers.

3. Is training provided?
Yes, selected candidates undergo extensive training.

4. Will I get paid during training?
Yes, a stipend of ₹18,000 per month is provided during training.

5. What is the salary after training?
CTC ranges between ₹4.5 LPA to ₹5.0 LPA, depending on location.

6. Is this a sales role?
Yes, it involves relationship management and cross-selling over phone.

7. What shifts are involved?
Rotational shifts as it is a 24/7 phone banking channel.

8. Is this a permanent role?
Yes, this is a full-time, permanent position.

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