Infosys BPM International Customer Support Jobs in Bengaluru 2025 | Voice Process

Infosys BPM is hiring International Customer Support (Voice Process) professionals for its Bengaluru office. This is a full-time, onsite role for candidates with strong English communication skills and experience in international voice support.

This opportunity is ideal for graduates looking to build a career in global customer support, BPO operations, and international client handling with a reputed MNC.

Quick Info

Education Qualification & Eligibility

Job Description

As an International Customer Support Executive, you will handle voice interactions with global customers, resolve queries efficiently, and deliver a high-quality customer experience. The role requires excellent communication skills, customer empathy, and the ability to work night shifts in a fast-paced environment.

Key Responsibilities

Customer Interaction

• Handle inbound and outbound calls from international customers.
• Resolve customer queries professionally with empathy and clarity.
• Build rapport through active listening and effective communication.

Service Delivery

• Understand customer requirements and provide appropriate solutions.
• Navigate internal tools and processes to resolve issues efficiently.
• Maintain high standards of customer satisfaction and compliance.

Process & Quality

• Follow defined workflows, policies, and ethical standards.
• Adapt quickly to new tools, technologies, and process updates.
• Maintain accurate call documentation and customer records.

Required Skills

General Skills

• Excellent English communication (verbal & written)
• Strong customer handling and soft skills
• Professional call etiquette
• Empathy-driven customer approach

Technical & Functional Skills

• Basic understanding of customer service workflows
• Ability to identify and resolve routine issues
• Tech-savvy with quick adaptability to systems and tools

Mandatory Requirements

• Prior International Voice Support experience (must-have)
• Willingness to work night shifts
• Ready for 100% Work From Office – Bengaluru
• Strong customer service orientation

Preferred Qualifications

• Previous experience in contact center or customer support roles
• Customer support certifications (added advantage)

Why Join Infosys BPM?

• Work with global clients across industries
• Strong learning & career growth opportunities
• Exposure to international processes and customers
• Supportive and collaborative work culture
• Part of the Infosys global ecosystem

How to Apply

Interested candidates can apply by sharing their updated resume along with the required details to:

📧 thulasi02@infosys.com

Candidate Details Required:

• Full Name
• Email ID & Mobile Number
• Graduation Details
• Date of Birth
• Total & Relevant Experience
• Current / Expected CTC
• Notice Period
• Current Location

About Infosys BPM

Infosys BPM is a global leader in business process management services, helping enterprises transform and optimize their operations. With a strong presence across India and globally, Infosys BPM offers employees a platform for continuous learning, innovation, and career advancement.

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