About Amazon
At Amazon, we strive to be the Earth’s most customer-centric company—where people can find and discover anything they want to buy online. We bring together the world’s brightest minds, empowering them to innovate, simplify, and improve customer experiences every single day.
The Ops Tech Solutions (OTS) IT Support Associate role is an exciting opportunity to join Amazon’s IT Service Desk (SD) team, the centralized IT support hub serving global Amazon operations across APAC, EMEA, and AMER. This 24×7 team ensures smooth IT operations, directly supporting Amazon’s ability to deliver excellence to customers worldwide.
Key Responsibilities
- Communicate effectively with internal customers across multiple regions (APAC/EMEA/AMER).
- Follow Standard Operating Procedures (SOPs) to ensure consistency and efficiency.
- Provide basic IT troubleshooting support for desktops, laptops, printers, and scanners.
- Perform Windows & Linux OS troubleshooting at a basic level.
- Work in a rotational shift, 24×7 environment to deliver seamless customer support.
- Meet OTS Service Desk performance goals including SLA response/resolution, CSAT, and incident management.
- Operate from Amazon’s Bangalore Corporate Office (BLR18) with flexibility for relocation in future roles.
Basic Qualifications
- Bachelor’s Degree / Diploma.
- 6 to 18 months of work experience.
- Strong communication skills (verbal & written).
Preferred Qualifications
- Knowledge of ITIL-based ticketing tools and monitoring systems.
- Basic understanding of network troubleshooting.
Why Join Amazon?
- Be part of a global IT support team that keeps Amazon operations running smoothly.
- Gain exposure to cutting-edge technologies and large-scale IT systems.
- Unlock career growth opportunities across Amazon worldwide.
- Work in a culture of innovation, inclusivity, and continuous learning.
Equal Opportunity Statement
Amazon is an Equal Opportunity Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.
