Virtusa is hiring L1 Production Support Engineers for its IT Operations and Application Support team. This is a full-time permanent opportunity for candidates with 0 to 3 years of experience and a strong foundation in IT operations, incident management, and system monitoring. The job location is Chennai and Hyderabad, and the role follows a 24×7 rotational shift model.
This role is ideal for candidates looking to build a career in IT support, application monitoring, and enterprise operations.
Quick Job Overview – L1 Production Support Jobs at Virtusa
Category
Details
Company
Virtusa
Job Role
L1 Production Support Engineer
Experience
0 – 3 Years
Location
Chennai, Hyderabad
Work Model
Work From Office
Employment Type
Full Time, Permanent
Industry
IT Services & Consulting
Department
IT & Information Security
Role Category
IT Support
Eligibility Criteria – Education & Experience
Requirement
Details
Education
Any Graduate
Engineering Degrees
B.E / B.Tech – Any Specialization
Experience Range
0 – 3 Years
IT Operations Knowledge
Mandatory
Shift Flexibility
24×7 Rotational Shifts
Fresh Graduates
Eligible with relevant skills
Job Description – L1 Production Support Engineer at Virtusa
As an L1 Production Support Engineer, you will be responsible for monitoring enterprise applications and infrastructure, managing incidents, responding to alerts, and ensuring system stability in a 24×7 production environment.
This role provides hands-on exposure to ITSM tools, monitoring platforms, and enterprise operations, making it an excellent foundation for a long-term career in IT support and operations.
Roles & Responsibilities
Monitor application and infrastructure health using tools like Nagios, Grafana, and Splunk
Acknowledge, log, and categorize incidents in ITSM tools
Perform initial triage and resolution for known issues
Respond to system alerts and take predefined corrective actions
Monitor scheduled jobs and ensure successful execution
Create, update, and close tickets in ServiceNow or Remedy
Provide timely status updates to stakeholders
Escalate critical incidents to L2 and L3 support teams
Maintain runbooks, SOPs, and incident documentation
Work in rotational shifts including weekends and holidays
Required Skills & Key Competencies
Technical & Process Skills
Knowledge of ITIL processes and service management
Incident, problem, and change management concepts
Understanding of configuration and release management
Experience with IT support and monitoring tools
Ability to work in a production support environment
Key Skills
IT Support
Incident Management
Service Management
ITIL Process
Problem Management
Configuration Management
Change Management
Release Management
Why Apply for Virtusa L1 Production Support Jobs?
Work with a global IT services company
Strong foundation in IT operations and enterprise systems
Exposure to 24×7 production environments
Excellent career growth into L2, L3, and SRE roles
Structured ITIL-based support processes
FAQs – L1 Production Support Jobs at Virtusa
Who can apply for the L1 Production Support job at Virtusa? Candidates with any graduation or B.E/B.Tech degree and 0 to 3 years of experience in IT support or operations can apply.
Is this role suitable for fresh graduates? Yes, fresh graduates with relevant IT operations knowledge and skills are eligible.
What are the job locations for this role? The job locations are Chennai and Hyderabad.
Does this role involve night shifts? Yes, this is a 24×7 rotational shift role including nights, weekends, and holidays.
What tools are commonly used in this role? Common tools include Nagios, Grafana, Splunk, ServiceNow, and Remedy.
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