Movate Service Desk Support Trainee Jobs 2025 | Freshers IT Support Roles – Hyderabad

by Movate in Hyderabad
IT Support / Service Desk
January 2026
Job Updated Date: December 2025

Movate is hiring Service Desk Support Trainees for its Hyderabad location. This is an excellent entry-level IT support opportunity for freshers and early professionals who want to start their career in IT service desk, technical support, and customer support operations. The role offers exposure to global IT environments, structured training, and long-term growth.

Quick Info

Job Description

As a Service Desk Support Trainee, you will provide remote IT support across multiple operating systems and applications. The role focuses on basic troubleshooting, user support, documentation, and escalation handling, making it ideal for freshers with foundational IT knowledge and strong communication skills.

This position offers hands-on experience in enterprise IT environments and continuous learning through technical training and knowledge-base resources.

Key Responsibilities

IT Support & Troubleshooting

• Provide remote support for Windows, Mac OS, Linux, and Chrome OS
• Perform basic OS troubleshooting and issue diagnosis
• Assist users with access, login, and account-related issues

Application Support

• Support Google Workspace (G Suite) installation and basic usage
• Follow documented procedures and escalate unresolved issues to SMEs or leads

Documentation & Process Adherence

• Maintain accurate case documentation and follow defined IT support guidelines
• Use knowledge base (KB) articles to improve resolution efficiency

Communication & Customer Support

• Communicate clearly with non-technical users
• Explain solutions in a simple and professional manner
• Deliver consistent customer service experience

Continuous Learning

• Participate in regular technical training sessions
• Identify recurring issues and provide feedback for process improvement

Eligibility Criteria

Required Skills

• Basic knowledge of IT systems and operating systems
• Strong written and verbal communication skills
• Ability to understand and troubleshoot user issues
• Good customer service and documentation skills
• Willingness to learn new tools and technologies
• Ability to multitask and adapt to changing priorities

About Movate

Movate is a human-centered technology and services company delivering digital transformation, IT support, and customer experience solutions to global enterprises. With a strong focus on innovation, people, and learning, Movate provides employees with an environment to build long-term, future-ready careers.

Why Apply for This Role?

• Ideal fresher-friendly IT role
• 200+ openings – higher selection chances
• Hands-on experience in enterprise IT support
• Strong training and learning ecosystem
• Career growth in IT service desk & operations

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