Mphasis Backoffice Credit Card Process Jobs 2026 | Bengaluru | Walk-In Drive

Mphasis is conducting a Walk-In Drive for the Backoffice Credit Card Process in Bengaluru on 12th February. This opportunity is open to freshers and candidates with up to 3 years of experience who have intermediate communication skills, strong attention to detail, and a high compliance mindset. The role is non-voice/back-office, supporting credit card operations with strict accuracy and regulatory standards.

Quick Job Overview – Mphasis Backoffice Credit Card Process

Table 1: Job Details

Table 2: Education & Eligible Batches

Role Overview – Backoffice Credit Card Process at Mphasis

In this role, you will support credit card back-office operations by reviewing customer cases, validating data, updating accounts, and ensuring accurate, compliant processing. The position emphasizes precision, confidentiality, and adherence to process guidelines, making it suitable for candidates seeking a stable non-voice operations career in banking/BFSI support.

Key Responsibilities

• Review and process customer cases: account updates, payment checks, dispute data entry, and validations
• Perform initial checks and gather information for case investigations
• Escalate complex cases to senior team members or SMEs when required
• Maintain high accuracy and attention to detail
• Coordinate with internal teams for clarifications and timely resolution
• Ensure adherence to security, privacy, and regulatory compliance standards
• Participate in daily huddles, quality feedback, and calibration sessions
• Share process knowledge with new agents when needed
• Identify and report process gaps, system issues, or improvement opportunities

Skill Requirements

• Communication (Written/Reading): Intermediate
• Domain Knowledge: Basic to Intermediate (Banking/Credit Cards preferred)
• Analytical Ability & Decision Making: Basic to Intermediate
• Accuracy & Attention to Detail: High
• MS Office: Basic
• Compliance Orientation: Strong

FAQs – Mphasis Backoffice Credit Card Process Jobs 2026

1. Is this role open to freshers?
Yes. Freshers and candidates with up to 3 years of experience are eligible.

2. Is this a non-voice role?
Yes. This is a back-office / non-voice process.

3. What is the walk-in date and time?
12th February, between 10:00 AM and 1:00 PM (carry documents and plan buffer time).

4. Where is the interview venue?
Tower F-SEZ, 4th Floor, Global Village, Mylasandra-Pattenegere Villages, Off Bangalore–Mysore Expressway, RVCE Post, Bengaluru – 560059.

5. What documents should I carry?
Bring all education and work-related documents (original/soft copies). Immediate joiners are preferred.

6. What skills are most important for selection?
Intermediate written communication, high accuracy, basic banking knowledge, and a strong compliance mindset.

7. What is the work location after selection?
Bagmane World Technology Center (WTC4), KR Puram / Mahadevapura, Bengaluru.

8. Is this a permanent job?
Yes. This is a full-time, permanent role.

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