Mphasis Junior Service Desk Associate Jobs 2026 | Mangalore | Freshers

Mphasis is hiring Junior Service Desk Associates for its Operations team in Mangalore. This opportunity is ideal for freshers and candidates with 0–1 year of experience who are interested in customer support, contact center operations, and IT service desk roles.

The role focuses on providing Level 1 customer support for mobile and fixed-line services through inbound calls, live chats, emails, and portal-based support while delivering a high-quality, professional customer experience.

Quick Job Overview

Eligibility Criteria

Role Overview – Junior Service Desk Associate at Mphasis

As a Junior Service Desk Associate, you will provide Level 1 customer support for mobile and fixed-line users. You will handle customer queries via calls and digital channels, troubleshoot basic device issues, manage service requests, and ensure customer satisfaction through accurate and timely resolutions.

This role is ideal for candidates who enjoy problem-solving, multitasking, and delivering white-glove customer service in a fast-paced support environment.

Roles & Responsibilities

• Provide day-to-day customer support via inbound calls, live chat, email, and portals
• Process service orders, update account information, and resolve basic mobile issues
• Troubleshoot Android and iOS-related concerns at a basic level
• Communicate clearly with team members regarding issue status and escalations
• Meet SLA targets including login time, availability, and call handling metrics
• Ensure accurate task completion within defined service timelines
• Use ticketing systems to log, track, and escalate issues when required
• Maintain and manage customer and personal support inboxes
• Demonstrate professional, courteous phone etiquette at all times
• Identify root causes and resolve customer issues efficiently to reduce callbacks

Required Skills & Qualifications

• Excellent verbal and written communication skills
• Strong customer service orientation
• Basic understanding of Android and iOS mobile devices
• Computer literacy and ability to learn internal tools
• Willingness to work US shifts (6 PM – 6 AM IST) including Indian holidays
• Ability to work in a 24×7 rotational shift environment
• Ticketing system exposure (ServiceNow, Maximo, Remedy) is a plus
• Reliable internet connection for potential WFH scenarios
• Comfortable with video calls during training and reviews

Selection Process

• Voice & Accent (V&A) Assessment
• Interview Round

Why Join Mphasis?

Mphasis is a global IT solutions and services provider with strong expertise in applications, BPO, and infrastructure services. The company is known for delivering high-quality solutions across industries and offers employees structured training, career growth, and exposure to international clients.

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FAQs – Mphasis Junior Service Desk Associate

1. Is this role suitable for freshers?

Yes. This role is fresher-friendly and open to candidates with 0–1 year of experience.

2. Is this a work-from-home job?

Training and work are primarily office-based. WFH may be allowed at the company’s discretion.

3. Are night shifts mandatory?

Yes. Candidates must be willing to work US shifts and rotational schedules.

4. What is the minimum qualification required?

A High School pass with excellent communication skills is mandatory.

5. Is there any application or recruitment fee?

No. Mphasis does not charge any fee during the hiring process.