Networking Remote Technical Support Engineer Jobs 2026 | NTT DATA Bangalore

NTT DATA is hiring Networking Remote Technical Support Engineers (L1) for its Bangalore location. This full-time opportunity is ideal for freshers and early-career networking professionals looking to build a career in remote technical support, networking operations, and enterprise IT services.

The role focuses on incident diagnosis, SLA-driven support, and remote troubleshooting across networking technologies such as Cisco, Juniper, Aruba, and Riverbed.

Quick Job Overview – Networking Remote Technical Support Engineer (L1)

Job Details

Eligibility Criteria

Role Overview – Networking Remote Technical Support Engineer (L1)

As a Networking Remote Technical Support Engineer (L1) at NTT DATA, you will provide remote technical assistance to enterprise clients by diagnosing, resolving, and escalating networking incidents. You will work within defined support processes and SLAs, ensuring minimal service disruption and high customer satisfaction.

This role is ideal for candidates starting their careers in networking, routing & switching, wireless, and remote support operations.

Key Roles & Responsibilities

• Provide remote technical support for networking incidents and service requests
• Diagnose and resolve issues using service assurance tools and monitoring platforms
• Follow defined support procedures and SLA guidelines
• Investigate incidents, identify root causes, and implement fixes
• Escalate unresolved issues and track them to closure
• Document incident resolutions accurately in ticketing systems
• Maintain configuration items (CIs) and ensure asset protection
• Coordinate with vendors, carriers, and internal teams for resolution
• Update knowledge articles and contribute to continuous improvement
• Communicate regularly with clients on issue status and recovery

Required Skills & Qualifications

Technical Skills

• Basic knowledge of networking concepts (Routing, Switching, Wireless)
• Familiarity with vendor technologies such as Cisco, Juniper, Aruba, Riverbed
• Understanding of remote console architecture and redundancy concepts
• Ability to troubleshoot networking incidents at an entry level
• Knowledge of technical documentation and support workflows

Professional Skills

• Strong customer-service mindset
• Good analytical and logical thinking
• High attention to detail and documentation accuracy
• Excellent verbal and written communication skills
• Ability to work well in a team-oriented environment

Certifications (Good to Have)

• CCNA
• JNCIA
• Aruba or F5 certifications
• Any associate-level networking certification

Why Join NTT DATA?

• Global IT leader serving 75% of Fortune Global 100 companies
• Exposure to enterprise-scale networking and infrastructure environments
• Strong focus on innovation, diversity, and inclusion
• Structured career growth from L1 to advanced networking roles
• Opportunity to work with cutting-edge networking and cloud technologies

Frequently Asked Questions (FAQs) – NTT DATA Networking Support Engineer

1. Who can apply for the Networking Remote Technical Support Engineer role?

Freshers and early-career candidates with a Bachelor’s degree in IT or related fields and basic networking knowledge can apply.

2. Is this role suitable for freshers?

Yes. This is an entry-level (L1) role, ideal for candidates starting their networking careers.

3. What is the job location?

The role is based in Bangalore, Karnataka.

4. Is this a work-from-home position?

No. This is an on-site role.

5. What technologies will I work with?

You will work with Cisco, Juniper, Aruba, Riverbed, and other enterprise networking technologies.

6. Are networking certifications mandatory?

Certifications are not mandatory but are considered a strong advantage.

7. What kind of shifts are expected?

Shifts may vary based on client and operational requirements, following SLA-based support models.

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