Overview
Are you passionate about helping people and solving problems?
We’re looking for a Non-Technical Support Executive to join our team. In this role, you’ll be the first point of contact for customers, ensuring their queries are handled with accuracy, empathy, and efficiency. From resolving issues to guiding customers through onboarding, you’ll play a vital role in shaping the customer experience.
What You’ll Do
- Respond to customer queries via email and phone with clarity and professionalism.
- Assist in customer onboarding by conducting product training and tutorials.
- Troubleshoot non-technical issues and provide accurate solutions.
- Escalate complex matters to the technical team while ensuring smooth follow-up.
- Handle customer complaints with empathy and provide timely resolutions.
- Monitor Service Level Agreements (SLAs) to ensure prompt responses.
- Share insights on customer feedback and trends to improve processes.
What We’re Looking For
- Strong communication skills (verbal & written).
- A detail-oriented approach and commitment to customer satisfaction.
- Ability to multitask and prioritize in a fast-paced environment.
- Passion for helping customers achieve success.
- Prior experience in customer support or service roles is a plus (not mandatory).
Why Join Us?
- Work from home permanently – enjoy flexibility and balance.
- Recognition through Rewards & Recommendations.
- Be part of a team that values customer-first thinking.
- Opportunities to grow and contribute ideas that shape our service
