Pearson Customer Service Operations Support Administrator Jobs 2026 | Work From Home

Pearson is hiring Customer Service Operations Support Administrators for its Pearson VUE Mindhub Customer Service team. This is a remote (work-from-home), full-time opportunity ideal for candidates with customer service experience who enjoy problem-solving, technical troubleshooting, and supporting global customers throughout their ordering journey.

Quick Job Overview

Eligibility Criteria

Role Overview – Customer Service Operations Support Administrator

As a Customer Service Operations Support Administrator, you will be a primary support contact for global Pearson VUE customers, assisting them during the ordering and redemption process. The role combines real-time troubleshooting, post-issue research, and case documentation, ensuring a smooth and empathetic customer experience.

This is a customer-facing remote role focused on chat and email support, ideal for professionals who value work-life balance, empathy-driven service, and continuous learning.

Key Responsibilities

• Respond to customer inquiries via chat and email
• Provide guidance on orders, vouchers, and study materials
• Perform basic technical troubleshooting and escalate complex issues
• Work within the Pearson VUE case management system
• Document interactions with detailed case notes and follow-ups
• Coordinate with internal teams or external clients when required
• Maintain professional communication and service etiquette
• Follow up on help tickets and unresolved customer issues

Skills & Competencies

Customer Support Skills

• Chat & Email Support
• Customer Issue Resolution
• Case Documentation & Follow-Up

Technical & Tool Skills

• Basic Technical Troubleshooting
• Windows OS
• Microsoft 365 (Outlook, OneDrive, Excel, Word)

Behavioral Skills

• Empathy & patience
• Strong attention to detail
• Conflict management & objection handling
• Time management & adaptability
• Ability to work with ambiguity

Why Join Pearson?

Pearson is the world’s lifelong learning company, committed to helping people achieve personal and professional growth. Employees benefit from a supportive work culture, strong focus on well-being, remote flexibility, and opportunities to grow within global customer success and operations teams.

Frequently Asked Questions (FAQs)

1. Is this a work-from-home job?
Yes. This role is 100% remote (Work From Home).

2. What kind of support is required—voice or non-voice?
This role focuses on chat and email support, not voice calls.

3. Is customer service experience mandatory?
Not mandatory, but 2 years of customer service experience is preferred.

4. Are shifts fixed or rotational?
Shifts may be flexible or rotational based on business demand.

5. What tools will I use?
You’ll use case management systems, email, chat tools, and Microsoft 365.

6. Is this a permanent role?
Yes. This is a full-time position with Pearson.

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