PhonePe Advisor Social Media Jobs 2026 | Customer Experience Role | Bengaluru

PhonePe is hiring Advisor – Social Media (Customer Experience) professionals for its Bengaluru office. This is a full-time, on-site opportunity ideal for graduates who have strong communication skills and a customer-first mindset. The role focuses on handling customer interactions across digital and voice platforms while contributing to service quality and process improvements.

With PhonePe’s rapidly expanding user base and high-volume transaction ecosystem, this position offers exposure to real-time customer experience operations within one of India’s largest fintech platforms.

Quick Job Overview

Table 1: Job Details

Table 2: Education & Eligible Batches

Role Overview – Advisor, Social Media at PhonePe

As an Advisor – Social Media, you will be part of PhonePe’s Customer Experience Operations team, responsible for resolving user queries related to accounts, transactions, and app usage. The role involves interacting with customers through digital platforms and voice channels, ensuring accurate resolution while maintaining service quality and productivity benchmarks.

This position is suitable for individuals who enjoy problem-solving, multitasking, and working in a fast-paced operations environment.

Key Responsibilities

• Handle customer queries related to PhonePe accounts and transactions
• Interact with users across social media, chat, and voice channels
• Follow defined processes to ensure timely and accurate issue resolution
• Build trust through clear, professional customer communication
• Meet daily and hourly productivity and quality targets
• Coordinate with internal teams for escalations and complex cases
• Share actionable feedback to improve processes and customer experience
• Educate customers to help them use PhonePe features effectively

Required Skills & Qualifications

Communication & Behavioral Skills

• Excellent written and verbal communication abilities
• Strong listening skills with effective objection handling
• Customer-focused approach with adaptability to varied scenarios
• Ability to multitask and manage time efficiently
• Team-oriented mindset and openness to feedback

Language Skills

• English & Hindi – Mandatory
• Additional South Indian languages – Preferred

Working Conditions

• Work Location: Bengaluru (On-site only)
• Employment Type: Full-Time
• Shift: As per business requirements
• Environment: Fast-paced customer experience operations

Employee Benefits (Full-Time Roles)

• Medical, life, accidental, and critical illness insurance
• Employee wellness and assistance programs
• Maternity, paternity, and adoption support benefits
• Relocation and mobility assistance (as applicable)
• Provident Fund, gratuity, NPS, and leave encashment
• Higher education assistance and salary advance options

Why Join PhonePe?

PhonePe offers a high-impact work environment where employees take ownership from day one. The company promotes innovation, inclusion, and continuous learning while serving millions of users across India. Working in customer experience at PhonePe provides exposure to large-scale fintech operations and long-term career growth opportunities.

FAQs – Advisor, Social Media at PhonePe

1. What is the role of an Advisor – Social Media at PhonePe?
The Advisor – Social Media role involves handling customer queries received through social media, chat, and voice channels. The primary responsibility is to resolve account, transaction, and app-related issues while ensuring a smooth customer experience.

2. Is this a voice or non-voice job?
This is a blended role. Candidates are expected to handle both digital interactions (social media and chat) and voice-based customer support when required.

3. Can freshers apply for this role?
Yes, freshers are eligible to apply. Candidates with strong communication skills and a customer-focused approach are encouraged to apply even without prior experience.

4. What is the minimum qualification required?
Graduation (10+2+3) from a recognized institution is mandatory. Candidates from any academic background can apply.

5. Which languages are required for this job?
English and Hindi are mandatory. Knowledge of South Indian languages is preferred and can be an added advantage.

6. Is this a work-from-home role?
No, this is a full-time, on-site role based in Bengaluru, Karnataka.

7. What skills are important for this position?
Strong communication skills, active listening, problem-solving ability, multitasking, time management, and a customer-first mindset are essential for this role.

8. Will training be provided after joining?
Yes, selected candidates will receive structured training on processes, tools, and customer interaction guidelines before handling live cases.

9. Are rotational or night shifts involved?
Shift timings depend on business requirements. Candidates should be flexible to work rotational shifts, including weekends if needed.

10. What career growth opportunities are available?
Based on performance, employees can progress to roles such as Senior Advisor, Quality Analyst, Team Lead, Trainer, or Operations Specialist.

11. What benefits are offered to full-time employees?
Full-time employees receive benefits including insurance coverage, wellness programs, parental support, retirement benefits, and education assistance.

12. Is PhonePe an equal opportunity employer?
Yes, PhonePe follows an inclusive hiring policy and provides equal opportunities to all candidates regardless of background.

Also Apply – Recommended & High-Relevancy Roles

Also Explore – Career Guidance & Job Search Blogs

Career Trends & Future Opportunities (2026)

Skills, Certifications & Professional Growth

Resume, Interviews & Job Preparation

Job Search Strategies & Fresher Guidance