Prodapt is hiring Customer Service Associates – Chat Process for its Operations team in Chennai. This permanent opportunity is ideal for professionals with at least 1 year of experience in consultative selling or customer support environments, particularly within telecommunications or technology domains.
If you are searching for Customer Service Chat Process Jobs in Chennai 2026, Prodapt Operations Careers, Telecom Customer Support Jobs, or Associate Roles in BPO/IT Services, this role is a strong fit.
| Category | Details |
|---|---|
| Company | Prodapt |
| Job Role | Customer Service Associate – Chat Process |
| Job ID | 18778 |
| Experience | Minimum 1 Year |
| Location | Chennai, India |
| Work Model | On-Site |
| Employment Type | Permanent |
| Industry | IT Services / Telecommunications |
| Department | Operations |
| Education | Bachelor’s Degree |
| Requirement | Details |
|---|---|
| Qualification | Bachelor’s Degree |
| Experience | Minimum 1 Year in Consultative Selling / Customer Support |
| Domain Knowledge | Basic Telecommunications Knowledge (Preferred) |
| Technical Skills | PC Experience in Windows Environment |
| Communication | Strong Written & Verbal Communication Skills |
| Freshers Eligible | No |
As a Customer Service Associate (Chat Process), you will handle customer interactions through chat-based support channels, ensuring high service standards and customer satisfaction. The role requires adaptability, strong communication skills, and the ability to manage varied customer queries within defined performance metrics.
You will work in a dynamic operations environment where flexibility and business acumen are essential to delivering effective customer solutions.
Prodapt has been recognized as a Great Place to Work across multiple regions, reflecting its commitment to employee growth and workplace excellence. The company also offers structured leadership development programs, including award-winning training initiatives for emerging leaders.
This role provides a stable career path in customer operations with exposure to telecom and digital transformation environments.
Candidates must have at least 1 year of experience in a consultative selling or customer service environment.
This is a chat process role focused on written customer interactions.
Telecommunications knowledge is preferred but not mandatory.
A Bachelor’s Degree is mandatory.
Yes, this is a permanent employment opportunity.
No, this role is on-site in Chennai.
The application closing date is 03/03/2026.
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