Quality Service Associate Jobs 2026 | Cross Border | Amazon | Chennai

Amazon is hiring Quality Service Associates – Cross Border for its Chennai location. This full-time, permanent role is part of Amazon’s Engineering – Software & QA function and focuses on manual testing, test case execution, and quality validation for cross-border software builds and services.

This role is ideal for graduates looking to build a strong foundation in quality assurance, software testing, and process-driven execution within a global technology environment.

Quick Job Overview

Table 1: Job Details

Table 2: Education & Eligible Batches

Role Overview – Quality Service Associate (Cross Border) at Amazon

As a Quality Service Associate, you will execute predefined test case instructions to validate software builds supporting Amazon’s cross-border systems. The role requires accuracy, consistency, and adherence to SLAs to ensure on-time delivery of high-quality results.

You will work closely with structured QA processes, internal tools, and documentation to support reliable and scalable cross-border operations.

Key Responsibilities

• Execute test cases prepared for software build testing
• Perform manual test execution and report bugs accurately
• Understand testing guidelines for new builds and releases
• Conduct regression and repetitive testing without compromising quality
• Use internal tools for daily data capture and reporting
• Communicate results, escalate failures, and provide status updates
• Raise execution issues in clarification portals and close them within SLAs
• Ensure timely and accurate delivery of assigned testing tasks

Required Skills & Qualifications

Technical & QA Skills

• Knowledge of QA methodologies and testing tools
• Strong understanding of software testing principles
• Experience or exposure to manual testing and test execution

Professional Skills

• High attention to detail and accuracy
• Ability to follow test instructions precisely
• Clear communication for reporting and escalation
• Comfort working in a target-driven, process-oriented environment

Why Join Amazon as a Quality Service Associate?

Amazon provides a structured and fast-paced QA environment where associates gain exposure to real-world systems, global workflows, and standardized testing practices. The role offers long-term career growth opportunities within QA, testing, and quality engineering across Amazon’s technology ecosystem.

FAQs – Quality Service Associate Jobs at Amazon

1. What does a Quality Service Associate do at Amazon?
A Quality Service Associate executes manual test cases, validates software builds, reports defects, and ensures quality standards are met.

2. Where is this job located?
This position is based in Chennai, Tamil Nadu, and requires working from the office.

3. Is this role suitable for freshers?
Yes. Candidates with 0–4 years of experience, including freshers, are eligible to apply.

4. What educational qualification is required?
A Bachelor’s degree is mandatory. Postgraduate candidates are also eligible.

5. Is automation testing required for this role?
No. This role primarily focuses on manual testing.

6. Which department does this role belong to?
The role is part of Engineering – Software & QA at Amazon.

7. What skills are important for success in this role?
Understanding of QA methodologies, attention to detail, accurate reporting, and SLA adherence are critical.

8. Is this a permanent job?
Yes, this is a full-time, permanent position.

9. What type of systems will I work on?
You will support cross-border software builds and services.

10. How can candidates apply for this role?
Candidates can apply through Amazon’s official career portal. Amazon does not charge any recruitment fees.

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