ResMed Customer Support Engineer Jobs 2026 | Night Shift | Bengaluru

ResMed is hiring Customer Support Engineers (Night Shift) for its Bengaluru, India location. This full-time role is ideal for candidates with strong customer service skills, technical aptitude, and problem-solving abilities who want to support cloud-based healthcare SaaS products used by customers in the United States.

The position is part of ResMed’s growing Centre of Excellence (CoE) in Bengaluru and involves close collaboration with the MatrixCare Customer Support and Customer Experience teams based in the USA.

Quick Job Overview – ResMed Customer Support Engineer (Night Shift)

Table 1: Job Details

Table 2: Education & Eligible Batches

Role Overview – Customer Support Engineer at ResMed

As a Customer Support Engineer, you will be responsible for delivering high-quality software and application support to customers using ResMed’s healthcare SaaS platforms. You will handle customer issues through phone and email, troubleshoot technical and application-related problems, and ensure timely resolution while maintaining a high level of customer satisfaction.

This role requires working in night shifts to support US customers and collaborating closely with global teams.

Key Responsibilities

• Provide phone and email support for customers using ResMed software solutions
• Offer on-the-spot guidance and coaching to users when required
• Log and track customer issues using Salesforce Service Console
• Perform basic and advanced troubleshooting to identify root causes
• Use internal tools and documentation to resolve application and technical issues
• Escalate complex cases to higher-level analysts as per defined processes
• Contribute to improving and maintaining the knowledge base
• Support monthly team goals and performance metrics

Required Skills & Qualifications

• Bachelor’s degree in a relevant discipline
• Excellent customer service and communication skills
• Strong technical aptitude and troubleshooting abilities
• Effective critical thinking and problem-solving skills
• Ability to empathize with customers and actively listen
• Comfortable working in a collaborative, global team environment
• Knowledge of US healthcare industry or Electronic Health Records (EHR) is preferred
• Point of Sale (POS) experience is an added advantage
• Self-motivated and proactive attitude

Why Join ResMed?

ResMed is a global leader in digital health and cloud-connected medical technologies, focused on improving patient outcomes and empowering caregivers. The company fosters an inclusive, innovative, and employee-centric culture, offering meaningful work, global exposure, and long-term career growth opportunities within healthcare technology.

FAQs – ResMed Customer Support Engineer Jobs 2026

1. Is this role suitable for freshers?
Yes. Fresh graduates and early-career professionals with strong communication and technical skills are eligible.

2. What is the work shift for this role?
This is a night shift role, aligned with US customer support hours.

3. Is this a remote or office-based job?
Currently, the role is remote due to office closures.

4. What tools will I use in this role?
You will use tools like Salesforce Service Console, internal troubleshooting systems, and knowledge bases.

5. Is healthcare domain knowledge mandatory?
No. Healthcare or EHR knowledge is preferred but not mandatory.

6. What type of support will I provide to customers?
You will provide software application support, troubleshooting, and user guidance via phone and email.

7. Does ResMed provide growth opportunities?
Yes. ResMed offers career growth across customer experience, technical support, product support, and healthcare SaaS roles.

8. Is ResMed an equal opportunity employer?
Yes. ResMed is committed to diversity, inclusion, and equal employment opportunities for all qualified applicants.

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