RingCentral Technical Support Engineer-1 Jobs 2026 | Bengaluru

RingCentral is hiring Technical Support Engineer-1 (Tier-1) professionals for its cloud communications and VoIP support operations in Bangalore, India. This full-time role is ideal for experienced technical support professionals with strong knowledge of VoIP, networking, routers, modems, and customer-facing troubleshooting.

RingCentral is a global leader in cloud-based communications, collaboration, and contact center solutions, empowering millions of users worldwide through its Message Video Phone™ (MVP™) platform.

Quick Job Overview – Technical Support Engineer-1

Table 1: Job Details

Table 2: Education & Eligible Batches

Role Overview – Technical Support Engineer-1

As a Tier-1 Technical Support Engineer at RingCentral, you will provide frontline technical assistance to customers using RingCentral’s VoIP and cloud communication solutions. You will troubleshoot networking issues, guide customers on system configuration, and ensure high-quality service delivery across phone, chat, email, and screen-sharing channels.

This role requires working in US shift timings and collaborating with global teams to deliver fast, accurate, and professional technical support.

Key Responsibilities

• Provide Tier-1 technical support for RingCentral VoIP and cloud services
• Troubleshoot networking, routers, modems, and VoIP configurations
• Answer customer queries via phone, chat, email, and screen sharing
• Resolve technical, service, and billing-related concerns professionally
• Recommend appropriate network hardware, software, and design solutions
• Escalate issues beyond scope while ensuring customer satisfaction
• Adhere to company schedules, quality standards, and performance metrics
• Participate in training, assessments, and continuous skill improvement

Required Skills & Qualifications

Core Requirements

• Minimum 2 years of experience in technical support or customer service roles
• Strong understanding of VoIP technology and basic networking concepts
• Knowledge of routers, modems, and network architecture
• English proficiency at C1 / C2 level
• Strong customer service and communication skills
• Ability to work in US shifts
• Excellent time management and organizational skills

Bonus Qualifications

• Experience in IT, Telecom, VoIP, or data center environments
• Experience supporting multi-location VoIP solutions
• Networking or IT certifications (added advantage)

Benefits & What RingCentral Offers

• Mediclaim and health insurance benefits
• Paid holidays and multiple leave categories
• Night shift allowances
• Wellness programs and professional coaching
• Employee referral bonuses
• Professional development allowances
• Inclusive and award-winning work culture

Frequently Asked Questions (FAQs)

1. Is this role suitable for freshers?

No. This role requires a minimum of 2 years of experience in technical support or customer service environments.

2. What shift timings are required for this role?

Candidates must be willing to work in US shift timings, including night shifts.

3. Is a bachelor’s degree mandatory?

A high school diploma is mandatory. A bachelor’s degree is considered an advantage but not compulsory.

4. What technical skills are most important for this role?

Knowledge of VoIP, networking fundamentals, routers, modems, and customer troubleshooting is essential.

5. What communication channels will I support customers on?

Support is provided via phone, chat, email, and screen sharing.

6. Does RingCentral offer career growth opportunities?

Yes. RingCentral offers strong career growth paths into advanced technical support, engineering, and leadership roles.

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