SBI Card Associate – Customer Services Jobs 2026 | Chennai | Banking Voice Role

SBI Card, one of India’s leading pure-play credit card issuers, is hiring Associate – Customer Services (Non-T1 Service) for its Chennai, Tamil Nadu location. This is a full-time, on-site role focused on inbound and outbound customer interactions, service resolution, and enhancing customer experience within defined SLAs.

This role is well-suited for graduates looking to build a career in banking customer service, credit card operations, and voice process roles within the FSI (Financial Services Industry).

Quick Job Overview – SBI Card Customer Services Associate

Eligibility Criteria

Role Purpose

The role is responsible for handling inbound and outbound calls from SBI Credit Card customers, resolving service requests, complaints, and queries while ensuring high customer satisfaction, compliance, and productivity standards.

Key Responsibilities

• Handle inbound and outbound calls from credit card holders
• Resolve customer service requests and complaints within SLAs
• Ensure optimum service levels and enhanced customer experience
• Achieve daily performance metrics such as AHT, productivity, CSAT, FCR, and call quality
• Drive cross-sell (S2S), retention, and service efficiency
• Identify process gaps and raise red flags to reduce escalations
• Ensure adherence to TATs, SOPs, and compliance guidelines
• Maintain process documentation and quality standards

Measures of Success

• First Response Time (FRT)
• First Call Resolution (FCR)
• Quality and productivity with accuracy
• Schedule adherence and AHT
• Zero avoidable escalations
• Process adherence as per MOU
• Process improvements through automation (RPA)

Skills & Competencies

• Strong customer service orientation
• Stakeholder management skills
• Problem-solving ability
• Process and detail orientation
• Clear communication skills
• Ability to work in a target-driven environment

Why Join SBI Card?

• Strong focus on work-life balance
• Comprehensive health & wellness benefits
• Inclusive and diverse workplace culture
• Gender-neutral policies
• Structured learning & development programs
• Rewards and recognition for performance

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FAQs – SBI Card Associate Customer Services

1. Is this a voice process role?
Yes. This role involves inbound and outbound customer calls.

2. Is this role suitable for freshers?
Yes. Graduates with good communication skills can apply.

3. Is this a work-from-home job?
No. This is a full-time on-site role in Chennai.

4. Which industry does this role belong to?
Banking / Financial Services (FSI).

5. Is there any application or recruitment fee?
No. SBI Card does not charge any fee during recruitment.