Service Desk | Systems Engineer

Job Summary

As a Systems Engineer at Cognizant, you will play a key role in maintaining, monitoring, and improving the organization’s IT infrastructure. Working closely with the Service Desk team, you’ll troubleshoot and resolve technical issues, ensure systems run smoothly, and help implement new IT projects. This role combines technical expertise with proactive problem-solving, in a collaborative and supportive environment.

Key Responsibilities

• Maintain and enhance IT infrastructure for optimal performance and reliability
• Troubleshoot and resolve technical issues in collaboration with the Service Desk team
• Monitor systems, apply updates and patches to ensure security and stability
• Provide technical support and guidance to end-users
• Document system configurations, procedures, and best practices
• Ensure IT systems comply with company policies and industry standards
• Assist with planning and execution of new IT initiatives
• Conduct regular system audits to identify and mitigate risks
• Manage and implement backup and recovery solutions for critical data
• Stay current with industry trends and emerging technologies
• Train and support other IT team members as required
• Collaborate with other departments to address IT needs and deliver solutions
• Contribute to the development and implementation of IT policies and procedures

Qualifications

• Strong understanding of IT infrastructure, systems, and troubleshooting
• Experience with Service Desk work models and technical support
• Knowledge of system monitoring, performance optimization, and backup solutions
• Strong documentation, organizational, and communication skills
• Ability to work both independently and as part of a team
• Experience with system audits and compliance standards
• Commitment to continuous learning and staying updated with technology trends
• Strong problem-solving skills and attention to detail

Certifications Required

• CompTIA A+
• ITIL Foundation
• Microsoft Certified: Azure Fundamentals

About Cognizant

Cognizant is a leading global professional services company, transforming clients’ business, operating, and technology models for the digital era. With a consultative, industry-focused approach, we help clients envision and build more innovative and efficient businesses. Headquartered in the U.S. and part of the NASDAQ-100, Cognizant is recognized among Forbes World’s Best Employers 2024 and consistently ranked among the world’s most admired companies.

We’re a global team of over 300,000 professionals dedicated to doing what’s right — for our people, clients, communities, and the planet. At Cognizant, innovation meets purpose, and everyone has the opportunity to thrive.

Our Culture & Commitment

At Cognizant, we champion diversity, equity, and inclusion. We foster a collaborative, inclusive workplace where everyone’s ideas and perspectives are valued. We’re also committed to supporting work-life balance, offering benefits, flexibility, and resources for holistic wellbeing.

Cognizant is an equal opportunity employer. We welcome applicants of all backgrounds and identities and do not discriminate based on race, color, religion, sex, gender identity, national origin, disability, veteran status, or any protected characteristic.