Simplilearn Customer Support Executive Jobs 2026 | Bengaluru | 0–3 Years

Simplilearn is hiring a Customer Support Executive – Customer Success in Bengaluru. This full-time opportunity is ideal for graduates with 0–3 years of experience who want to build a career in customer support, CRM operations, and campaign management within the EdTech industry.

Simplilearn is a global digital upskilling platform delivering live online training programs across 150+ countries, impacting millions of learners worldwide.

Quick Job Overview

Table 1: Job Details

Table 2: Education & Eligibility

Role Overview – Customer Support Executive at Simplilearn

As a Customer Support Executive, you will manage first-level customer queries and support outbound SMS campaigns. The role requires handling email-based queries, resolving standard issues using defined SOPs, and escalating complex cases when necessary.

You will also execute SMS campaigns aligned with marketing or operations plans and track campaign metrics to ensure performance and delivery accuracy.

Key Responsibilities

Customer Support

• Handle first-level customer queries via email
• Resolve standard issues following SOP guidelines
• Escalate complex queries to relevant teams
• Maintain accurate records in CRM/ticketing systems
• Ensure high customer satisfaction and timely responses

SMS Campaign Management

• Execute SMS campaigns as per defined plans
• Coordinate with internal teams for approvals and scheduling
• Track delivery metrics, failures, and responses
• Share campaign reports with stakeholders

Required Skills

Technical & Functional Skills

• Basic knowledge of CRM or ticketing tools
• Familiarity with MS Excel or Google Sheets
• Comfort working with SMS tools/dashboards (training provided)
• Email communication and customer handling skills

Soft Skills

• Strong written and verbal communication
• Attention to detail
• Organized work approach
• Ability to multitask
• Willingness to learn and adapt

Career Growth Opportunities

This role provides exposure to:

• EdTech customer success operations
• Campaign execution and reporting
• CRM management systems
• Customer engagement strategies

With experience, candidates can grow into roles such as Senior Customer Success Associate, Campaign Operations Specialist, CRM Executive, or Operations Analyst.

FAQs – Simplilearn Customer Support Executive Jobs 2026

1. Who can apply for this role?
Any graduate with 0–3 years of experience in customer support or operations can apply.

2. Is prior experience mandatory?
1–2 years of experience is preferred, but freshers with relevant skills may also be considered.

3. What communication channels will I handle?
The primary channel is email-based customer support along with SMS campaign execution.

4. Is technical knowledge required?
Basic knowledge of CRM tools, Excel, and ticketing systems is preferred. Training will be provided for SMS tools.

5. What is the work location?
The role is based in Bengaluru and follows a Work From Office model.

Also Apply – Recommended Customer Support & Success Roles

Also Explore – Career Guidance & Job Search Blogs

Career Trends & Future Opportunities (2026)

Skills, Certifications & Professional Growth

Resume, Interviews & Job Preparation

Job Search Strategies & Fresher Guidance

Career Planning & Personal Branding