Sprinklr Technical Support Engineer Jobs 2026 | Bangalore, Gurgaon

Sprinklr is hiring Technical Support Engineers for its India locations in Bangalore (Karnataka) and Gurgaon (Haryana). This is a full-time IT support role focused on troubleshooting SaaS platforms, resolving customer-reported issues, debugging applications, and ensuring SLA-driven ticket resolution.

This role is ideal for candidates with strong technical fundamentals, customer-first mindset, and hands-on experience in web technologies, CRM/SaaS platforms, APIs, logs, and scripting languages who want to work with an AI-native Unified Customer Experience Management (Unified-CXM) platform.

Quick Job Overview

Job Details

Eligibility Criteria

Role Overview – Technical Support Engineer at Sprinklr

As a Technical Support Engineer, you will act as the frontline technical expert responsible for ensuring uninterrupted customer access to the Sprinklr platform. You will investigate and resolve customer-reported bugs, platform issues, and performance concerns while collaborating with engineering, QA, and product teams.

The role demands a balance of technical troubleshooting, customer communication, root-cause analysis, and documentation, making it ideal for professionals who enjoy solving complex problems in fast-paced SaaS environments.

Key Responsibilities

• Respond to customer issues and bug reports through support tickets
• Troubleshoot platform, application, and integration issues to deliver accurate resolutions
• Investigate root causes by debugging applications, reviewing logs, and reproducing issues
• Ensure high-quality resolutions to prevent escalations and ticket reopens
• Develop in-depth product knowledge and stay updated with new releases and features
• Collaborate with Engineering, QA, and Product teams to resolve complex issues
• Escalate critical issues and coordinate bug fixes with development teams
• Identify product improvement areas and share insights with product managers
• Educate customers by clearly explaining solutions and best practices
• Create and maintain knowledge base articles, FAQs, and troubleshooting guides
• Participate in testing, regression validation, and beta programs
• Analyze support workflows and implement improvements for better customer experience
• Ensure SLA compliance while managing multiple tickets simultaneously
• Perform RCA during escalations and maintain positive customer sentiment

Required Skills & Technical Competencies

Technical Skills

• Strong understanding of web technologies and SaaS platforms
• Experience with CRM systems and digital or social media platforms
• Coding or scripting knowledge in JavaScript, Python, Java, or Node.js
• Understanding of APIs, logs, and debugging tools
• Experience with databases such as MongoDB, MySQL, or similar
• Ability to analyze Graylogs, Kibana, API Browsers, Query Executors, Runner Logs

Behavioral & Soft Skills

• Excellent written and verbal communication skills
• Strong analytical and problem-solving mindset
• Ability to work independently and in collaborative teams
• Customer-first attitude with passion for issue resolution
• Calm under pressure with ability to multitask and meet SLAs
• Ownership mindset with proactive learning approach

Why Join Sprinklr?

Sprinklr is a global leader in Unified Customer Experience Management (Unified-CXM), trusted by 1,900+ enterprises and 60% of Fortune 100 companies. Founded in 2009, Sprinklr delivers AI-native solutions across customer service, social media, marketing, insights, and contact centers.

Employees benefit from strong mentorship programs, comprehensive benefits, inclusive culture, and exposure to enterprise-scale SaaS platforms, making Sprinklr an excellent place for long-term technical and professional growth.

Frequently Asked Questions (FAQs) – Technical Support Engineer at Sprinklr

1. Who can apply for this role?
Candidates with a Bachelor’s degree in Computer Science, IT, or Engineering and relevant experience in SaaS or technical support can apply.

2. Is this role suitable for freshers?
This role is best suited for early-career professionals. However, strong freshers with hands-on technical skills may be considered.

3. What are the job locations?
The role is open in Bangalore, Karnataka and Gurgaon, Haryana.

4. Is this a remote or hybrid role?
No. This is a full-time work-from-office position.

5. What technologies will I work with?
You will work with SaaS platforms, web technologies, APIs, logs, databases, and scripting languages like JavaScript and Python.

6. Is this a permanent role?
Yes. This is a full-time permanent position at Sprinklr.

7. What type of issues will I handle?
You will handle customer-reported bugs, platform issues, performance problems, and integration-related concerns.

8. Are programming skills mandatory?
Yes. Basic to intermediate coding or scripting knowledge is required.

9. What career growth opportunities are available?
You can progress into roles such as Senior Technical Support Engineer, Technical Services Manager, Solution Consultant, or Product Specialist.

10. Why should I join Sprinklr?
Sprinklr offers exposure to enterprise SaaS products, AI-driven platforms, global customers, and strong learning programs, making it ideal for long-term career growth.

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