Tata Communications is hiring Jr. Customer Service Executives for Project Planning & Implementation in Chennai. This role requires strong project execution ability, communication skills, and coordination with customers and internal teams. Great opportunity for candidates with 0–2 years experience looking to build a career in project management, service delivery, and telecom operations.
Quick Info
Category
Details
Company
Tata Communications
Role
Jr. Customer Service Executive – Project Planning & Implementation
Experience
0–2 Years
Location
Chennai, Tamil Nadu
Job Type
Full-Time
Department
Customer Interaction / Project Management
Employee Status
Full Time
Skills Required
Project Management, Planning, Customer Relationship, Issue Management, Service Delivery
Industry
Telecom / IT Infrastructur
Job Description
As a Jr. Customer Service Executive – Project Planning & Implementation, you will be responsible for planning, executing, and delivering customer projects within defined timelines and quality standards. This role requires strong communication, project coordination, and customer relationship management skills.
You will work independently with minimal supervision and collaborate across teams to ensure smooth delivery and customer satisfaction.
Key Responsibilities
Project Planning & Execution
Define project objectives, deliverables, schedules, and success metrics.
Build actionable project plans and drive execution end-to-end.
Deliver projects on time, within scope, and within cost targets (triple constraint management).
Ensure formal acceptance of deliverables from customers and handover to steady-state operations.
Customer Communication
Provide clear written and verbal communication including:
Work instructions
Status updates
Dashboards
Issue management
Customer negotiations
Build strong relationships with customers, ensuring clarity and timely communication.
Issue & Risk Management
Handle sensitive situations and customer escalations professionally.
Identify risks and propose corrective actions.
Coordinate with internal support teams to ensure seamless delivery.
Documentation & Reporting
Maintain status reports, trackers, dashboards, and documentation.
Update project logs, issue trackers, and customer reports regularly.
Ensure accurate project documentation and handover.
Required Skills
Project planning & execution
Project management fundamentals
Customer relationship management
Service delivery & coordination
Issue and conflict resolution
Strong MS Office skills (especially Excel formulas)
Added advantage: Power BI, Power Apps knowledge
Strong written & verbal communication skills in English
Basic knowledge of communication and networking technologies
Education
Preferred:
BE / B.Tech in
Telecommunication Engineering
ECE
CSE
IT
OR similar technical disciplines
Also accepted:
Candidates with relevant experience, even if from related fields.
About Tata Communications
Tata Communications is a global leader in cloud, mobility, IoT, collaboration, security, and network services, serving businesses across 200+ countries. With a team of 300,000+ professionals, Tata Communications focuses on innovation, intelligence, and next-generation connectivity solutions.
The company promotes an inclusive, diverse, and globally collaborative work environment.
