Tech Mahindra Mega Walk-in Drive 2026 | Hyderabad

Tech Mahindra is conducting a Mega Walk-in Drive for Service Desk / Technical Support – International Voice roles at its Bahadurpally office in Hyderabad. This opportunity is open to freshers and experienced professionals (0–5 years) who have strong English communication skills and hands-on experience or basic knowledge in IT service desk operations and technical troubleshooting.

This role is ideal for candidates looking to build a long-term career in IT support, customer service, and enterprise service desk operations with global exposure.

Quick Job Overview – Service Desk Technical Support (International Voice)

Table 1: Job Details

Table 2: Education & Eligible Batches

Walk-in Details

• Walk-in Dates: 9th February – 13th February
• Time: 11:00 AM – 1:00 PM
• Venue: Tech Mahindra, Bahadurpally, Hyderabad
• Contact Person: Aniketh
• Documents Required: Resume & Aadhar Card
• Note: Do not walk in on Saturdays, Sundays, or festive holidays

Role Overview – Service Desk Technical Support

As a Service Desk Technical Support Associate, you will handle international voice-based customer interactions, troubleshoot IT issues, and ensure timely resolution while maintaining high customer satisfaction. The role covers L1/L2 support activities, ticket management, and enterprise IT troubleshooting.

Key Responsibilities

• Handle customer queries via international voice calls and emails
• Provide L1/L2 technical support for IT-related issues
• Troubleshoot Windows OS, desktops, laptops, and peripherals
• Work with ITSM tools like ServiceNow, BMC Remedy, HPSM, or CA Service Desk
• Perform Active Directory tasks (password reset, account unlock, user management)
• Support Microsoft Office & O365 applications
• Troubleshoot VPN, Citrix, Exchange, LAN, printers, and devices
• Perform remote troubleshooting for end-user systems
• Maintain accurate incident and resolution documentation
• Follow ITIL processes and service desk best practices
• Ensure customer satisfaction through timely issue resolution

Required Skills & Qualifications

Technical Skills

• Basic to intermediate knowledge of Service Desk / Technical Support
• Windows OS (7/8/10) troubleshooting
• Active Directory fundamentals
• ITSM / Ticketing tools
• Microsoft Office & O365 support
• VPN, Citrix, Exchange basics
• Hardware & network troubleshooting
• Antivirus, patch management, SCCM basics

Communication & Other Skills

• Excellent English communication skills
• Willingness to work in rotational / night shifts (24×7)
• Customer-focused mindset
• Ability to work in a fast-paced environment

Perks & Benefits

• Structured training and upskilling programs
• Clear career growth path in IT support and service desk roles
• Friendly and professional work environment
• Exposure to international clients and enterprise systems

Frequently Asked Questions (FAQs)

1. Is this Tech Mahindra walk-in open to freshers?

Yes. Freshers are eligible, but candidates must not be currently pursuing any course.

2. What is the work location for this role?

The job location is Bahadurpally, Hyderabad, and it is work from office.

3. Are night shifts mandatory?

Yes. Candidates must be willing to work in rotational shifts, including night shifts, as this is an international voice process.

4. Is graduation mandatory to apply?

No. Graduation is not mandatory for this role.

5. What kind of technical support experience is required?

Candidates should have basic to 5 years of experience in international technical support or service desk roles.

6. What documents are required for the walk-in?

Candidates must carry their resume and Aadhar card, and mention Aniketh on top of the resume.

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