TechDoQuest Customer Support Specialist Jobs 2026 | Hyderabad | Full-Time On-Site Role

TechDoQuest is hiring Customer Support Specialists (Tele Sales) for its Hyderabad office. This opportunity is ideal for candidates with experience in customer interaction, telecalling, or inside sales who are comfortable handling inbound and outbound calls while achieving sales and service targets. The role focuses on customer engagement, issue resolution, and revenue generation through consultative selling.

This is a full-time, on-site position suited for graduates and undergraduates with strong communication skills and a customer-first mindset.

Quick Job Overview – TechDoQuest Customer Support Specialist

Job Details

Education & Eligible Batches

Role Overview – Customer Support Specialist at TechDoQuest

As a Customer Support Specialist – Tele Sales, you will act as the primary point of contact for customers, managing both inbound and outbound interactions. Your responsibility includes resolving queries, understanding customer requirements, and converting leads into successful sales while maintaining service quality standards.

This role blends customer service and sales, making it ideal for candidates aiming to build a long-term career in BPO, inside sales, or customer experience operations.

Key Responsibilities

• Manage inbound and outbound customer calls professionally
• Identify customer needs and recommend suitable products or services
• Convert qualified leads into sales and meet performance targets
• Explain product features, pricing, and promotional offers clearly
• Address customer concerns, objections, and complaints effectively
• Update and maintain customer information in CRM systems
• Follow up with existing and potential customers for renewals and conversions
• Ensure high customer satisfaction and retention levels

Required Skills & Qualifications

Communication & Sales Skills

• Clear verbal communication in English and regional languages
• Strong persuasion and negotiation abilities
• Confident objection handling and closing skills

Technical & Process Skills

• Basic computer proficiency
• Familiarity with CRM tools and call management systems
• Ability to work with sales metrics and performance dashboards

Behavioral Skills

• Customer-centric attitude
• Positive approach toward targets and incentives
• Ability to work in fast-paced, shift-based environments

Preferred Skills (Added Advantage)

• Prior experience in BPO, call center, or inside sales roles
• Knowledge of upselling and cross-selling techniques
• Flexibility to work rotational shifts or extended hours
• Strong follow-up and relationship management skills

Why Join TechDoQuest?

TechDoQuest offers a structured work environment focused on performance, learning, and career growth. Employees gain hands-on exposure to customer engagement strategies, sales processes, and CRM-driven operations. This role provides a solid foundation for career progression in customer success, sales operations, and team leadership.

FAQs – TechDoQuest Customer Support Specialist Jobs

1. Is this role suitable for freshers?
Yes. Freshers and candidates with up to 3 years of experience in customer support or tele sales can apply.

2. What is the work location for this job?
This is a work-from-office role based in Hyderabad, Telangana.

3. Is this a voice or non-voice process?
This is a voice-based role involving inbound and outbound customer calls.

4. What kind of shifts are involved in this role?
Candidates should be flexible to work in rotational or shift-based schedules depending on business requirements.

5. Is sales experience mandatory to apply?
Sales experience is preferred but not mandatory. Candidates with strong communication and persuasion skills may also be considered.

6. What educational qualifications are required?
Any graduate or undergraduate from Arts, Commerce, Science, or Management streams is eligible.

7. Are final-year students eligible for this position?
No. Only candidates who have completed their education are eligible to apply.

8. Does this role include sales targets?
Yes. The position involves lead conversion and achieving assigned sales and performance targets.

9. What tools will be used in this role?
Basic computer systems and CRM tools will be used to manage customer interactions and records.

10. Is prior BPO or call center experience an advantage?
Yes. Experience in BPO, call centers, or inside sales environments is considered an added advantage.

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