About the Role
Oracle is hiring a Technical Analyst 1 – Support (IC1) to join our IT & Information Security department. In this role, you will be responsible for investigating technical issues, troubleshooting front-end and back-end applications, and providing solutions to end users across the globe. This is a dynamic opportunity for graduates with a passion for technology, problem-solving, and client support.
Key Responsibilities
- Investigate and resolve issues in front-end applications by capturing details, applying fixes, shadowing users, and testing workflows.
- Work on back-end support using techniques such as capturing log files, querying tables, updating database fields, and cycling servers.
- Document investigation details including notes, activities, resolutions, and knowledge articles.
- Communicate effectively with clients and internal teams to ensure timely resolution of issues.
- Prioritize tasks based on severity to balance client satisfaction and business goals.
- Collaborate with cross-functional teams to route issues to the appropriate experts.
Basic Qualifications
- Bachelor’s degree in Computer Science, Information Systems, Software Engineering, or a related field.
- Minimum of 6 months experience in technical/application support.
Preferred Qualifications
- 6+ months of experience in application support, client/customer support, incident/problem/change management.
- Knowledge of SQL and ability to work with databases.
- Excellent verbal and written communication skills with global stakeholders.
- Willingness to work in shifts (5:30 PM – 2:30 AM IST) and provide on-call support as required.
- Strong interpersonal and collaboration skills.
Role Details
- Role: IT Support – Other
- Industry: IT Services & Consulting
- Department: IT & Information Security
- Role Category: IT Support
- Education Required: UG – Any Graduate | PG – Any Postgraduate
Key Skills
- Application Support
- Customer Support
- Incident Management
- Problem Management
- Change Management
- SQL
- Technical Support
- Procurement / Material Management (SAP MM)
- Accounts Payable & Purchase
- Microsoft Windows
Why Join Oracle?
At Oracle, you will work with cutting-edge technologies, collaborate with diverse teams worldwide, and build a strong career foundation in IT support. We value innovation, problem-solving, and continuous learning. Candidates from all backgrounds are encouraged to apply.
