Job Overview
Join Zoho as a Technical Support Engineer and become the first point of contact for our global customers and partners. In this dynamic role, you’ll troubleshoot issues, guide users through product features, and help them get the best out of our solutions.
Job Description
As a Technical Support Engineer, you will:
- Represent Zoho to prospects, customers, and partners through voice, email, and chat support
- Diagnose, analyze, and resolve application-related issues
- Understand user needs and deliver timely, effective solutions
- Conduct product demonstrations, implementation sessions, and user trainings
- Collaborate closely with internal teams to improve the overall customer experience
Qualifications
- Bachelor’s degree in any discipline (Engineering or related fields preferred)
- Freshers and candidates with up to 2 years of experience are welcome
- Strong communication and customer service orientation
Skills
- Excellent verbal and written communication skills
- Strong analytical and problem-solving ability
- Ability to understand and explain technical concepts clearly
- Team player mindset with adaptability to dynamic environments
- Eagerness to learn and stay updated on product features and updates
