Role Overview
Zoho Corporation is hiring Technical Support Engineers to deliver exceptional voice-based support to international and domestic customers. This role requires excellent communication skills, a customer-first mindset, and the ability to work closely with technical teams to resolve issues efficiently.
Key Responsibilities
- Provide inbound and outbound voice-based support to customers.
- Build rapport with customers using clear, confident, and empathetic communication.
- Ensure first-time resolution and focus on customer satisfaction.
- Collaborate with technical teams for quicker issue resolution.
- Work with the content team to identify and improve gaps in help documentation.
- Be willing to work in night shifts.
Eligibility & Skills
- Strong verbal communication skills in English.
- Ability to understand and resolve technical queries.
- Customer service orientation with problem-solving abilities.
- Willingness to work flexible hours and night shifts.
Why Join Zoho?
At Zoho, you will work in a dynamic environment, engage with a global customer base, and be part of a culture that values innovation, teamwork, and professional growth.
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