Tesco Associate CEC Operations Jobs 2026 | Bengaluru Hybrid Hiring

Tesco is hiring Associate – CEC Operations professionals in Bengaluru, Karnataka for hybrid full-time roles supporting colleagues across the UK and Ireland. This opportunity is ideal for candidates interested in operations support, service desk coordination, ticket management, and process improvement within a global retail technology and operations environment.

Employees in this role will handle user queries, troubleshoot operational issues, create reports, and ensure service-level commitments are met while delivering excellent internal customer support.

Job Overview

Table 1: Job Details

Table 2: Education & Eligible Batches

Role Overview – Associate (CEC Operations)

As an Associate – CEC Operations, you will support internal users by resolving operational queries, managing ticket queues, and ensuring timely issue resolution within service-level agreements (SLAs). The role involves working in UK shift timings, handling both voice and ticket-based queries, and identifying opportunities for operational improvements.

You will collaborate with multiple teams to ensure efficient workflow management and provide accurate reporting insights that help improve operational processes.

Key Responsibilities

• Resolve operational and user queries through voice and ticket channels
• Troubleshoot issues and escalate complex problems to relevant teams
• Maintain SLA compliance while handling high volumes of requests
• Create management reports summarizing operational issues and trends
• Identify process improvement opportunities using continuous improvement tools
• Collaborate with cross-functional teams to resolve service issues
• Ensure high levels of user satisfaction through timely support

Required Skills & Qualifications

• Basic proficiency in MS Excel and MS Office tools
• Strong communication skills in English (spoken and written)
• Good analytical thinking and problem-solving ability
• Attention to detail and accuracy in handling queries
• Ability to work in UK shifts and weekend schedules
• Logical thinking, planning, and organizational skills
• Ability to work collaboratively with cross-functional teams

Why Join Tesco?

• Competitive compensation, incentives, and benefits package
• Hybrid work flexibility with collaborative work environment
• Health, wellness, and mental wellbeing programs
• Career growth opportunities within global retail operations
• Exposure to international operations and service management processes

How to Apply

Interested candidates can apply for the Tesco Associate – CEC Operations Jobs 2026 through the official Tesco careers portal by submitting their updated resume.

FAQs

1. What does an Associate – CEC Operations do at Tesco?
The role involves handling internal operational queries, managing tickets, resolving issues, and supporting operational workflows.

2. Is this role remote or hybrid?
The position follows a hybrid work model based in Bengaluru.

3. Are fresh graduates eligible to apply?
Yes, both fresh graduates and experienced candidates can apply depending on role requirements.

4. What shift timings are required?
Candidates must be willing to work UK shifts and weekends when required.

5. What skills are important for this role?
Excel proficiency, communication skills, analytical thinking, attention to detail, and ability to manage multiple tasks efficiently are essential.

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