Tesco India is hiring Associate – Chat Support professionals for its Bengaluru office. This role focuses on handling first-line customer queries through written communication channels and delivering high-quality, timely solutions that enhance customer experience.
This is a permanent, full-time, hybrid role, ideal for candidates with strong written communication skills and a customer-centric mindset.
Quick Info
Category
Details
Company
Tesco India
Role
Associate – Chat Support
Job Type
Full Time
Employment Type
Permanent
Work Mode
Hybrid
Location
Bengaluru, Karnataka
Industry
Retail / Customer Support
Apply By
31 December 2025
Job Description
As an Associate – Chat Support, you will handle first-line customer interactions across multiple service areas using written communication channels. You will leverage available tools, knowledge, and processes to resolve queries efficiently while delivering a consistently high standard of service.
The role requires strong customer focus, empathy, and the ability to manage multiple conversations while meeting quality and performance metrics.
Key Responsibilities
Customer Support & Communication
Handle and resolve first-line customer queries via written channels.
Provide accurate, timely, and tailored solutions to customers.
Ensure minimal impact to customers and colleagues while maintaining strong NPS scores.
Performance & Quality
Deliver all critical metrics consistently and meet agreed service standards.
Ensure all open tickets are closed within defined timelines.
Understand and contribute to key performance measures.
Teamwork & Development
Role model Tesco values and contribute positively to the team environment.
Participate in regular discussions with managers and colleagues.
Maintain up-to-date knowledge of work processes and share insights with peers.
Identify opportunities for continuous improvement and support change initiatives.
Work in roster-based shifts to support customer operations.
Required Skills & Qualifications
Strong customer service orientation.
Experience in customer service, preferably through written channels.
Excellent written communication skills in English.
Ability to work effectively in a team environment.
Conflict resolution and problem-solving skills.
Empathy and strong customer focus.
Good typing speed and accuracy.
Basic knowledge of Microsoft Office tools (Outlook, Email).
What’s in It for You – Tesco Rewards & Benefits
Tesco offers a competitive and comprehensive rewards package, designed to support colleagues professionally and personally.
Compensation & Leave
Fixed salary as per employment contract.
Annual performance bonus based on individual and business performance.
30 days of leave (18 earned leave + 12 casual/sick leave).
10 national and festival holidays.
Health & Wellbeing
Medical insurance covering colleagues and dependents (including parents/in-laws).
Mental health support through counselling, self-help tools, and community programs.
Wellness initiatives promoting physical and mental wellbeing.
Financial & Retirement Benefits
Voluntary retirement programs including NPS and VPF.
Financial coaching and salary advance options.
Save As You Earn (SAYE) program enabling colleagues to become Tesco shareholders.
Work Environment
Green campus with sports and fitness facilities.
Hybrid working model with flexible arrangements.
About Tesco India
Tesco is a global retail leader committed to serving customers, communities, and colleagues better every day. Inclusion, diversity, and respect are central to Tesco’s culture, ensuring every colleague feels valued and supported.
Tesco Bengaluru is a Disability Confident Committed Employer, offering equal opportunities and accessible recruitment processes. Reasonable adjustments are available throughout the hiring process.
