Thermo Fisher Customer Service Jobs 2026 | CSR I | Bangalore | Night Shift

Thermo Fisher Scientific is hiring Customer Service Representative I professionals for its Customer & Technical Support team in Bangalore, Karnataka. This role is ideal for candidates who are passionate about customer service, order management, and problem-solving, and who want to contribute to a mission-driven organization that supports global science and healthcare.

As part of Thermo Fisher Scientific, your work directly enables customers to make the world healthier, cleaner, and safer.

Quick Job Overview

Table 1: Job Details

Table 2: Education & Eligibility

Role Overview – Customer Service Representative I at Thermo Fisher Scientific

As a Customer Service Representative I, you will deliver high-quality customer support by managing orders, resolving inquiries, and communicating proactively with customers across multiple channels. You will ensure accurate order processing while meeting service level agreements and performance metrics.

This role offers direct exposure to global customers, enterprise systems, and a collaborative support environment within a leading science and healthcare organization.

Key Responsibilities

• Process customer orders accurately and efficiently
• Respond to customer inquiries via phone, email, and internal systems
• Resolve order, delivery, and service-related issues proactively
• Maintain detailed and accurate customer records
• Meet performance metrics and service level agreements (SLAs)
• Demonstrate strong attention to detail and data accuracy
• Collaborate with internal teams to ensure customer satisfaction
• Maintain professionalism during high-volume or challenging interactions

Required Skills & Competencies

Core Skills

• Excellent verbal and written communication skills
• Strong customer-centric mindset and problem-solving ability
• Proficiency in Microsoft Office and ability to learn multiple systems
• Accurate data entry and multitasking skills
• Strong organizational and time management abilities

Additional Attributes

• Ability to work night shifts and flexible schedules
• Calm and professional phone etiquette
• Ability to work independently while collaborating with teams
• Willingness to learn and adapt in a fast-paced environment

Why Join Thermo Fisher Scientific?

Thermo Fisher Scientific is a global leader in serving science, supporting life sciences research, diagnostics, and healthcare innovation worldwide. Employees benefit from meaningful work, structured career growth, inclusive culture, and opportunities to contribute to real-world scientific advancements.

Frequently Asked Questions (FAQs) – Thermo Fisher Scientific Careers

1. What does Thermo Fisher Scientific do as a company?
Thermo Fisher Scientific is a global life sciences company that supports research, diagnostics, and healthcare through innovative technologies and services.

2. Is this role suitable for freshers?
Yes. This role is open to freshers, and prior call center experience is preferred but not mandatory.

3. Where is this job located?
This position is based in Bangalore, Karnataka, India, and is fully on-site.

4. What shift does this role follow?
This role follows a night shift (third shift) schedule.

5. What qualifications are required to apply?
Candidates with any graduate degree from Arts, Science, Commerce, or Business backgrounds are eligible.

6. Is this a permanent job?
Yes. This is a full-time position.

7. What skills are most important for this role?
Strong communication skills, customer service mindset, attention to detail, and basic computer proficiency are essential.

8. Does Thermo Fisher Scientific support employees with disabilities?
Yes. The company provides reasonable accommodations to qualified individuals with disabilities.

9. Does the company charge any fees during the hiring process?
No. Thermo Fisher Scientific does not charge candidates any fees at any stage of recruitment.

10. What growth opportunities are available?
Employees can grow into Customer Service II, Senior Customer Service roles, or other support and operations positions within the organization.

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