Tricog Health Customer Support Executive Jobs 2026 | Bengaluru | Full-Time On-Site

Tricog Health is hiring Customer Support Executives for its healthcare operations team in Malleshwaram, Bengaluru. This is a full-time, on-site opportunity for candidates with strong communication skills and prior experience in customer handling roles. The position involves supporting customers across phone and email channels while ensuring timely issue resolution and high service quality.

This role is ideal for professionals looking to build a stable career in the healthcare support domain with exposure to real-time customer interaction and cross-functional collaboration.

Quick Job Overview

Job Details

Education & Eligible Batches

Role Overview – Customer Support Executive at Tricog Health

As a Customer Support Executive, you will be responsible for handling customer queries related to healthcare services and ensuring timely and accurate resolutions. You will interact with customers via phone and email, take ownership of issues, coordinate with internal teams, and maintain proper documentation of customer interactions.

The role requires flexibility to work in rotational and night shifts and demands strong interpersonal skills, multitasking ability, and professionalism.

Roles & Responsibilities

• Handle customer queries through phone and email support
• Resolve customer issues in a timely and efficient manner
• Take complete ownership of customer concerns until closure
• Escalate unresolved issues to relevant internal teams
• Collect accurate customer feedback and insights
• Maintain records of customer interactions and call data
• Follow defined communication guidelines and processes
• Ensure high standards of customer satisfaction and service quality

Required Skills & Qualifications

Professional Skills

• Excellent verbal and written communication skills
• Strong interpersonal and problem-solving abilities
• Ability to multitask, prioritize, and manage time effectively
• Team-oriented mindset with willingness to support colleagues

Technical & Functional Skills

• Computer proficiency and basic system knowledge
• Understanding of customer service processes
• Knowledge of conflict resolution techniques (preferred)
• Familiarity with telephonic etiquette and support standards

Work Conditions

• Willingness to work rotational and night shifts
• Work-from-office role only

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FAQs

1. Is this a work-from-home role?
No, this is a full-time on-site position based in Malleshwaram, Bengaluru.

2. What experience is required for this role?
Candidates with 1 to 5 years of customer support experience are eligible to apply.

3. Which languages are required for this job?
English, Hindi, and Kannada are mandatory. Tamil or Telugu is an added advantage.

4. What type of support will I be handling?
You will handle customer queries through phone and email channels.

5. Is night shift mandatory?
Yes, candidates must be willing to work rotational and night shifts as per business needs.

6. Is healthcare experience mandatory?
Healthcare experience is preferred but not mandatory. Strong customer support experience is key.

7. What qualifications are required?
A graduation degree in any discipline is mandatory.

8. Will there be coordination with internal teams?
Yes, unresolved issues must be escalated and coordinated with internal teams.

9. Is this a voice-based role?
Yes, the role includes both voice and email-based customer support.

10. Where is the office located?
The work location is Malleshwaram, Bangalore.