Triple Customer Service Specialist Jobs 2026 | Work From Home | Full-Time

Triple is hiring Customer Service Specialists (Senior Customer Service Representative) for a 100% remote, full-time role supporting clients in North America. This opportunity is ideal for candidates with strong customer service, communication, and problem-solving skills who are comfortable working US shifts from home.

Triple is known for building high-performance remote teams by recruiting top talent, providing deep training, and offering structured account management.

Quick Job Overview

Education & Eligibility

Role Overview – Customer Service Specialist at Triple

As a Customer Service Specialist, you will support international clients via calls, email, and chat, ensuring high levels of customer satisfaction. You’ll resolve issues efficiently, maintain accurate CRM records, and collaborate with internal teams to improve service quality.

This role is ideal for professionals looking to build a long-term remote career with exposure to global clients and structured performance growth.

Roles & Responsibilities

Customer Interaction

• Communicate with customers via phone, email, and chat
• Demonstrate empathy, professionalism, and active listening
• Ensure consistent, high-quality customer experience

Issue Resolution

• Identify concerns and provide first-contact resolution
• Follow company policies and service guidelines
• Escalate complex issues when required

Documentation & CRM

• Record all customer interactions accurately in CRM systems
• Maintain detailed and compliant customer records

Problem Solving & Collaboration

• Analyze complex customer scenarios
• Collaborate with internal teams to resolve issues
• Share insights and best practices with teammates

Compliance & Improvement

• Follow data privacy, security, and compliance standards
• Participate in training and continuous improvement initiatives
• Share customer feedback to improve processes

Required Skills & Qualifications

Core Skills

• Strong customer support & customer experience skills
• Excellent verbal and written communication
• Problem-solving and analytical ability
• Multitasking in a fast-paced environment

Preferred Skills

• Experience with CRM tools and contact center technologies
• Prior international customer service or BPO experience
• Ability to work independently in a remote setup

Work Schedule (US Shifts)

• Eastern Time: 6:30 PM – 3:30 AM IST
• Pacific Time: 9:30 PM – 6:30 AM IST
• Rotational shifts only

Logistical Requirements (Mandatory)

• Quiet, well-lit work environment
• Laptop with minimum 8GB RAM & i5 (8th Gen) processor
• 720p webcam and headset
• Internet speed: 100 Mbps minimum
• Smartphone

Why Join Triple?

• 100% work-from-home role
• Exposure to North American clients
• Strong training and performance-driven culture
• Long-term remote career opportunities
• Structured processes and global standards

Also Apply – High-Relevancy Remote Customer Support Roles

Work From Home / International Customer Support (High CTR)