ZS Technical Support Associate Jobs 2026 | Pune | IT Support & Enterprise Systems

ZS is hiring Technical Support Associates for its Enterprise IT Support team in Pune, India. This opportunity is ideal for fresh graduates and early-career professionals looking to build a strong foundation in IT infrastructure, desktop support, enterprise systems, and collaboration tools. The role follows a hybrid work model and offers structured learning, long-term career growth, and exposure to a global consulting environment.

Quick Job Overview

Job Details

Eligibility Criteria

Role Overview – Technical Support Associate at ZS

As a Technical Support Associate, you will support enterprise-level IT operations by maintaining end-user systems, resolving hardware and software issues, and assisting internal teams with reliable technology solutions. This role directly supports ZS employees and client-facing teams, ensuring uninterrupted business operations across global locations.

You will work closely with Network Administrators and IT Infrastructure teams, gaining hands-on exposure to enterprise tools, operating systems, collaboration platforms, and asset management processes.

Key Responsibilities

• Configure, install, and maintain laptops and desktop systems
• Diagnose and resolve hardware, operating system, and application issues
• Support Windows and Mac OS environments across enterprise users
• Install and manage Office 365 tools including Outlook, Teams, and SharePoint
• Assist with IT asset tracking, system upgrades, and hardware repairs
• Use remote support and troubleshooting tools effectively
• Support collaboration platforms such as Zoom and Microsoft Teams
• Troubleshoot wireless connectivity and client-side network issues
• Participate in assigned IT projects and operational improvements
• Ensure timely resolution of service tickets while maintaining SLA standards

Technical Skills Required

• Strong understanding of desktop and laptop hardware components
• Knowledge of Windows OS, Mac OS, and enterprise software environments
• Familiarity with Microsoft Active Directory (basic user-level support)
• Experience with collaboration and communication tools
• Ability to troubleshoot application-level and OS-level issues
• Exposure to remote support and system imaging tools
• Understanding of wireless networking from a client-side perspective

Behavioral & Professional Skills

• Strong customer service mindset with problem-solving approach
• Ability to work in a structured and process-driven environment
• Clear verbal and written communication skills
• Analytical thinking with attention to detail
• Willingness to learn and adapt to evolving technologies
• Team-oriented attitude with a collaborative work style

Hybrid Work Model at ZS

ZS follows a Flexible and Connected Working Model. Employees work on-site three days per week and can work remotely for two days, balancing productivity with collaboration. This approach encourages innovation, teamwork, and professional engagement while maintaining flexibility.

Career Growth & Learning Opportunities

• Role-based and milestone-driven training programs
• Custom learning paths aligned with career progression
• Opportunities for internal mobility across IT and consulting functions
• Exposure to enterprise-scale technology systems and global teams
• Continuous skill development through structured mentorship

Perks & Benefits

• Comprehensive health and wellness coverage
• Financial planning and paid leave benefits
• Professional development and certification support
• Inclusive and diverse workplace culture
• Long-term career stability with global exposure

Travel Requirement

Some client-facing projects may require travel based on business needs. Travel provides opportunities to gain cross-cultural experience, strengthen client relationships, and expand professional expertise.

Why Join ZS?

ZS is a globally respected management consulting and technology firm known for solving complex challenges using data, science, and technology. Employees at ZS work on meaningful problems that create real-world impact while being supported by a culture that values inclusion, curiosity, and continuous learning.

Application Process

• Candidates must have valid or obtainable work authorization for India
• Online application submission is mandatory
• Academic transcripts (official or unofficial) are required

ZS is an equal opportunity employer. No agency calls.

Frequently Asked Questions (FAQs) – Technical Support Associate

1. Who can apply for this role?
Graduates with 0–2 years of experience and a basic understanding of IT support, desktop systems, and operating systems are eligible to apply.

2. Is this role suitable for freshers?
Yes. This is an entry-level IT support role, making it suitable for freshers and early-career professionals.

3. What is the job location?
The position is based in Pune, India, with a hybrid work model.

4. What is the work model for this role?
Employees work three days from the office and two days remotely each week.

5. What technologies and tools will I work on?
You will work with Windows OS, Mac OS, Office 365 (Outlook, Teams, SharePoint), Active Directory, Zoom, wireless networking, and desktop support tools.

6. Is this a permanent role?
Yes, this is a full-time permanent position with long-term career opportunities.

7. Will this role involve client interaction?
The role primarily supports internal enterprise users, with limited client-facing interaction depending on project needs.

8. What career growth opportunities are available?
You can progress into Senior Technical Support, Systems Administrator, Network Support, or IT Infrastructure roles based on performance and skill development.

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