Zycus Desktop Support Engineer Jobs 2026 | IT Support | Bengaluru

Zycus is hiring a Desktop Support Engineer for its internal IT Support team in Bengaluru, Karnataka. This role is ideal for IT professionals with hands-on experience in desktop support, Windows environments, Office 365, and IT infrastructure, who are comfortable supporting global users in a fast-paced SaaS organization.

As a Desktop Support Engineer, you will play a key role in ensuring smooth IT operations by providing end-user support, managing hardware and software issues, and maintaining system security and performance.

Quick Job Overview

Table 1: Job Details

Table 2: Education & Eligible Background

Role Overview – Desktop Support Engineer at Zycus

As a Desktop Support Engineer, you will be responsible for installing, configuring, and troubleshooting end-user systems and IT peripherals. You will support Microsoft-based environments, manage desktop and laptop deployments, and assist global employees using remote collaboration tools.

This role requires strong problem-solving skills, effective communication, and the ability to interact with both technical and non-technical users.

Roles & Responsibilities

• Install, configure, and troubleshoot Microsoft Windows OS (Windows 7/8/10)
• Provide support for MS Office, Outlook, file & print services, and business applications
• Diagnose and resolve hardware issues related to desktops, laptops, printers, scanners, and thin clients
• Perform desktop and laptop migration and deployment as per company standards
• Support users through remote tools such as Microsoft Teams, WebEx, and Skype for Business
• Ensure desktop security, antivirus updates, and patch management
• Manage incidents efficiently with a logical and structured approach
• Communicate effectively with overseas users and internal stakeholders
• Maintain documentation and follow IT support best practices

Required Skills & Qualifications

Technical Skills

• Strong knowledge of Windows operating systems and desktop environments
• Experience with Office 365 and Microsoft productivity tools
• Understanding of basic networking and IT infrastructure
• Familiarity with remote support and collaboration tools
• Knowledge of security updates, antivirus, and patch management

Professional Skills

• Good communication and customer-handling skills
• Strong logical thinking and time management
• Ability to work in rotational shifts
• Smart and proactive approach to incident management

Why Join Zycus?

• Work in a Cloud SaaS product company using modern technologies
• Gain global exposure by supporting international users
• Opportunity to move across roles and teams within the organization
• Be part of a market leader recognized by Gartner and other analysts
• Create real impact even as part of the IT support team

About Zycus

Zycus is a pioneer in Cognitive Procurement and Source-to-Pay (S2P) software, trusted by global enterprises for over two decades. Powered by its Merlin AI Suite, Zycus enables organizations to drive savings, reduce risk, and ensure compliance through intelligent automation and analytics.

With a strong culture of innovation, inclusivity, and growth, Zycus offers employees the opportunity to build meaningful careers in a high-impact SaaS environment.

Frequently Asked Questions (FAQs) – Desktop Support Engineer at Zycus

1. Who can apply for the Desktop Support Engineer role at Zycus?
Candidates with a degree in BE / BTech / BCA / MCA / MSc IT and experience in desktop or IT support can apply.

2. Is prior experience mandatory?
Yes. Candidates with 2–5 years of experience in desktop support, hardware, and software troubleshooting are preferred.

3. What is the job location?
The role is based in Bengaluru, Karnataka.

4. Is this a full-time position?
Yes. This is a full-time, permanent role.

5. Will this role involve rotational shifts?
Yes. Willingness to work in rotational shifts is required.

6. What technologies will I work with?
You will work with Windows OS, Office 365, Outlook, desktops, laptops, printers, scanners, and remote support tools.

7. Will I support international users?
Yes. The role involves interacting with overseas/global users using remote collaboration tools.

8. Is networking knowledge required?
Basic understanding of networking and IT infrastructure is expected.

9. Does Zycus provide career growth opportunities?
Yes. Zycus encourages internal role movement and career progression across teams.

10. What kind of company is Zycus?
Zycus is a global Cloud SaaS company and a recognized leader in procurement technology.

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